Capita PLC : Capita acquires Salmat Speech Solutions’ UK operations

10/01/2012

Capita's IT services business today announces the acquisition of Salmat Speech Solutions' UK operations, a specialist provider of intelligent telephony automation and voice verification solutions.

Salmat Speech Solutions, headquartered in Australia, enables customer service operations to improve delivery, reduce costs, and enhance security through the use of natural language voice recognition and voice biometric technologies. Salmat's UK client portfolio includes Standard Life and Dublin Airport Authority.

"The acquisition of Salmat Speech Solutions' UK operation will enable Capita to deliver innovative services to clients seeking to improve the customer experience and operational efficiency in their contact centres," said Simon Furber, head of unified communications and contact centres, Capita's IT services business. "Following the acquisition of Call Centre Technology in 2011, we are continuing to build upon the expertise and capabilities of Capita's existing telephony and contact centre services."

Capita has also entered into a partnership agreement with Salmat Speech Solutions enabling it to use the advanced product set available from the Australian business, creating an effective route to market for the UK and EMEA region. 

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Notes to editors
Capita's IT services business is a leading outsourcing, managed service and network infrastructure solution provider for a broad range of clients in the public and private sectors. The business comprises five practice areas:

Infrastructure and cloud                                                            
Networks and ISP                                                                          
Software, applications and UX                                                                      
Unified communications  and contact centres                            
End user services           

Capita plc is the UK's leading provider of BPO and integrated professional support service solutions.  With 45,000 people at more than 350 sites, including 64 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2010 of £2,744 million.  Further information on Capita plc can be found at:

Salmat is Australia's leading marketing services provider specialising in targeted customer communication solutions. Salmat facilitates their clients' contact with their customers via an unmatched range of communication channel options - including voice, online, print, electronic and mobile - with comprehensive reporting on measurable results.