Bid Document/ बड द2तावेज़ेज़

Bid Number/बोली 3मांक ( बड सं;या):

GEM/2023/B/3283751

Dated/7दनांक : 29-03-2023

Bid Details/ बड ववरण

Bid End Date/Time/ बड बंदंद होनेे क तार ख/समय

26-04-2023 15:00:00

Bid Opening Date/Time/ बड खुलुलनेे क तार ख/समय

Bid Offer Validity (From End Date)/ बड पेशेशकश वैधैधता (बंदंद होनेे क तार ख से)े)

Ministry/State Name/मंं ालय/रा!य का नाम

Ministry Of Finance

Department Name/ वभाग का नाम

Department Of Financial Services

Organisation Name/संगंगठन का नाम

Canara Bank

Office Name/कायाल%ल% य का नाम

Department Of Information Technology

Item Category/मद केे टेेगर

Custom Bid for Services - Selection of a vendor for end to end implementation of comprehensive Customer Relationship Management CRM Solution in Bank

Contract Period/अनुबुबंधंध अविध

5 Year(s)

MSE Exemption for Years Of Experience/वष*

केे अनभुभु व केे िलए एमएसई को छूू ट /ा0 हैै and Turnover/टनओ%ओ% वर केे िलए एमएसई को छूू ट /ा0 हैै

Startup Exemption for Years Of Experience/ वष* केे अनभुुभव केे िलए 2टाट%%अप को छूू ट /ा0 हैै and Turnover/ टनओ%ओ% वर केे िलए 2टाट%अ%अप को छूू ट /ा0 हैै

Experience Criteria,Bidder Turnover,Certificate (Requested in ATC),OEM Authorization Certificate,Additional Doc 1 (Requested in ATC),Additional Doc 2 (Requested in ATC),Additional Doc 3 (Requested in ATC),Additional Doc 4 (Requested in ATC)

*In case any bidder is seeking exemption from Experience / Turnover Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Bid to RA enabled/ बड सेे 5रवस%% नीलामी स73य 7कयाNo

ITC available to buyer/3ेे ता केे िलए उपल9ध

Yes

आईट सी

Type of Bid/ बड का /कार

Two Packet Bid

Bid Details/ बड ववरण

Time allowed for Technical Clarifications during technical evaluation/तकनीक मूBूBयांकंकन केे दौरान तकनीक 2पDीकरण हेेतुु अनुमुमत समय

Evaluation Method/मूBूBयांकंकन पEित

Total value wise evaluation

Financial Document Indicating Price

Breakup Required/मूBूBय दशान%न% ेे वाला वFीय द2तावेजेज Hेकेकअप आवIयक हैै

EMD Detail/ईएमड ववरण

Advisory Bank/एडवाईजर बJक

Bank of India

EMD Amount/ईएमड रािश

6000000

ePBG Detail/ईपीबीजी ववरण

Advisory Bank/एडवाइजर बJक

Bank of India

ePBG Percentage(%)/ईपीबीजी /ितशत (%)

3.00

Duration of ePBG required (Months)/ईपीबीजी क अपेMNत अविध (मह ने).

(a). EMD EXEMPTION: The bidder seeking EMD exemption, must submit the valid supporting document for the relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service Providers for Services are eligible for exemption from EMD. Traders are excluded from the purview of this

Policy./जेम क शत* के अनुसार ईएमड छू ट के इOछु क बडर को संबंिधत के टेगर के िलए बड के साथ वैध समिथत% द2तावेज़ /2तुत करने है। एमएसई के टेगर के अतं गत% के वल व2तुओं के िलए विनमात% ा तथा सेवाओं के िलए सेवा /दाता ईएमड से छू ट के पा हJ। Rयापा5रयS को इस नीित के दायरे से बाहर रखा गया है।

(b). EMD & Performance security should be in favour of Beneficiary, wherever it is applicable./ईएमड और संपादन जमानत रािश, जहां यह लागू होती है, लाभाथU के पN मV होनी चा7हए।

Beneficiary/लाभाथU :

Deputy General Manager

Procurement Group DIT Wing, Canara Bank HO (Annexe) #14, Naveen Complex, First Floor, MG Road, Bangalore - 560001

(S K L Das)

Splitting/ वभाजन

Bid splitting not applied./बोली वभाजन लागू नह ं 7कया गया

MII Compliance/एमआईआई अनुपुपालन

MII Compliance/एमआईआई अनुपालन

Yes

1. If the bidder is a Micro or Small Enterprise as per latest definitions under MSME rules, the bidder shall be exempted from the requirement of "Bidder Turnover" criteria and "Experience Criteria" subject to meeting of quality and technical specifications. If the bidder is OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. In case any bidder is seeking exemption from Turnover / Experience Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer.

2. If the bidder is a Startup, the bidder shall be exempted from the requirement of "Bidder Turnover" criteria and "Experience Criteria" subject to their meeting of quality and technical specifications. If the bidder is OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. In case any bidder is seeking exemption from Turnover / Experience Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer.

3. Estimated Bid Value indicated above is being declared solely for the purpose of guidance on EMD amount and for determining the Eligibility Criteria related to Turn Over, Past Performance and Project / Past Experience etc. This has no relevance or bearing on the price to be quoted by the bidders and is also not going to have any impact on bid participation. Also this is not going to be used as a criteria in determining reasonableness of quoted prices which would be determined by the buyer based on its own assessment of reasonableness and based on competitive prices received in Bid / RA process.

Additional Qualification/Data Required/अित5रX योYयता /आवIयक डेेटा

Scope of Work:1680093238.pdf

Service Level Agreement (SLA):1680093246.pdf

Payment Terms:1680093253.pdf

GEM Availability Report ( GAR):1679123721.pdf

Special Terms and Conditions (STC) of the Contract:1680093323.pdf

This Bid is based on Quality & Cost Based Selelction (QCBS) . The technical qualification parameters are :-

Total Minimum Qualifying Marks for Technical Score: 75

QCBS Weightage(Technical:Financial):70:30

Presentation Venue:As per RFP

Pre Bid Detail(s)

Pre-Bid Date and Time

Pre-Bid Venue

13-04-2023 16:00:00

As per RFP

Custom Bid For Services - Selection Of A Vendor For End To End Implementation Of Comprehensive Customer Relationship Management CRM Solution In Bank ( 1 )

Technical Specifications/तकनीक विश Dयाँँ

Specification

ValuesCore

Description /Nomenclature of Service Proposed for procurement using custom bid functionality

Regulatory/ Statutory Compliance of Service

YES

Compliance of Service to SOW, STC, SLA etc

YES

Selection of a vendor for end to end implementation of comprehensive Customer Relationship Management CRM Solution in Bank

Addon(s)/एडऑन

Input Tax Credit(ITC)/इनपुटुट कर 3ेे 7डट(आईट सी) and/ तथा Reverse Charge(RCM)/5रवस%% /भार (आरसीएम) Details

ITC on GST/जीएसट पर इनपुटुट कर 3ेे 7डट

ITC on GST Cess/जीएसट उपकर कर 3ेे 7डट

100%

NA

Additional Specification Documents/अित5रX विश D द2तावेज़ेज़

Consignees/Reporting Officer/परेे षती/5रपो7ट\ग अिधकार

Buyer Added Bid Specific Terms and Conditions/3ेे ता ^ारा जोड़ गई बड क वशेषेष शत``

1. Generic

OPTION CLAUSE: The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration

2.

Generic

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

  • 3. Generic

    Buyer Organization specific Integrity Pact shall have to be complied by all bidders. Bidders shall have toupload scanned copy of signed integrity pact as per Buyer organizations policy along with bid.Click here to view the file

  • 4. Certificates

    Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

  • 5. Service & Support

    Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

  • 6. Service & Support

    Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

  • 7. Generic

    Malicious Code Certificate:

    The seller should upload following certificate in the bid:-

    (a) This is to certify that the Hardware and the Software being offered, as part of the contract, does not contain Embedded Malicious code that would activate procedures to :-

    • (i) Inhibit the desires and designed function of the equipment.

    • (ii) Cause physical damage to the user or equipment during the exploitation.

    • (iii) Tap information resident or transient in the equipment/network.

    (b) The firm will be considered to be in breach of the procurement contract, in case physical damage, loss of information or infringements related to copyright and Intellectual Property Right (IPRs) are caused due to activation of any such malicious code in embedded software.

  • 8. Generic

    Manufacturer Authorization:Wherever Authorised Distributors/service providers are submitting the bid, Authorisation Form /Certificate with OEM/Original Service Provider details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the bid

Disclaimer/अ2वीकरण

The additional terms and conditions have been incorporated by the Buyer after approval of the Competent Authority in Buyer Organization, whereby Buyer organization is solely responsible for the impact of these clauses on the bidding process, its outcome, and consequences thereof including any eccentricity / restriction arising in the bidding process due to these ATCs and due to modification of technical specifications and / or terms and conditions governing the bid. Any clause(s) incorporated by the Buyer regarding following shall be treated as null and void and would not be considered as part of bid:-

  • 1. Definition of Class I and Class II suppliers in the bid not in line with the extant Order / Office Memorandum issued by DPIIT in this regard.

  • 2. Seeking EMD submission from bidder(s), including via Additional Terms & Conditions, in contravention to exemption provided to such sellers under GeM GTC.

  • 3. Publishing Custom / BOQ bids for items for which regular GeM categories are available without any Category item bunched with it.

  • 4. Creating BoQ bid for single item.

  • 5. Mentioning specific Brand or Make or Model or Manufacturer or Dealer name.

  • 6. Mandating submission of documents in physical form as a pre-requisite to qualify bidders.

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Canara Bank Ltd. published this content on 29 March 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 30 March 2023 04:50:06 UTC.