Liberty Communications Cuts Managed Wi-Fi Installation Times in Half with Calix Professional Services
January 09, 2020 at 01:25 pm
Share
Calix, Inc. is cutting installation times by as much as 50% and dramatically reducing follow-up truck rolls to the delight of their subscribers. The regional communications service provider (CSP) began offering managed Wi-Fi in mid-2018, but when uptake rates trailed industry standards, it recognized a knowledge gap. Calix Professional Services helped accelerate this initiative, working directly with Liberty’s technicians, arming them with best practices for delivering, troubleshooting, and managing advanced Wi-Fi services and helping them refine their own installation processes. Most prominently, the Liberty team learned to leverage the insights of Calix Support Cloud to ensure technicians were properly placing Calix Wi-Fi systems to maximize the subscriber experience. Liberty Communications offers a complete range of residential and business solutions to two towns, West Liberty and West Branch—both just outside of Iowa City. Internet bundles are available from 50 Mbps to 1 Gbps and can be paired with a managed Wi-Fi solution to maximize the subscriber experience. The wholistic offering and focus on the end user experience are part of Liberty’s multi-year program to bring fiber to all its subscribers. Calix Professional Services is accelerating the time to value of that network investment, helping Liberty ensure connectivity remains consistent in all locations in the home. As part of this engagement, the Liberty team was introduced to the Revenue EDGE, a revolutionary subscriber experience solution that promises to transform CSP business models. This solution integrates the subscriber insights needed (EDGE Insights) with cutting-edge premises systems (EDGE Systems) along with simple tools to manage the experience (EDGE Services) and new subscriber services that can be quickly monetized (EDGE Suites). All of this is supported by a family of professional services and go-to-market programs (EDGE Enablement). Consequently, Liberty is now piloting the EDGE Systems—the GigaSpire, powered by EXOS®—to begin delivering the ultimate in-home connectivity experience with Wi-Fi 6.
Calix, Inc. is a global provider of a platform (cloud, software and systems) and managed services that focus on the subscriber-facing network, the portion of the network that governs available bandwidth and determines the range and quality of services that can be offered to subscribers. This platform and managed services enable broadband service providers (BSPs) of all sizes to innovate and transform their businesses. The Company's platform, which includes Calix Cloud, Calix Revenue EDGE and Calix Intelligent Access EDGE, gathers, analyzes, and applies machine learning to deliver real-time insights to each key business function. Calix Cloud comes in three role-base editions: Calix Marketing Cloud, Calix Support Cloud and Calix Operations Cloud. Calix Revenue EDGE offers premises solution for subscriber managed services. Calix Intelligent Access EDGE provides an access network solution for automated, intelligent networks.