BAMBUSER AB The future of customer services
Bambuser's One-to-One is a Live Video Shopping solution created to connect one representative of a brand with one of their customers in a private, shoppable video call.
It's essentially a website add-on that - for the majority of Bambuser's clients - lives on a "help" or "contact" page within a site. After a quick and easy installation with the help of Bambuser's tech team, your customers can request to immediately jump on a call or they can schedule them for a future ideal time, giving the brand the opportunity to find an agent who best suits their prerequisite needs.
Not only does One-to-One provide an authentic, human touch on how to speak to customers online, but it's easy to use interface creates an incredibly powerful conversion opportunity where agents can showcase, demonstrate and compare items.
See it for yourself in the next free BamTalks webinar. Sign up here to find out the times, agenda and panelists
Scandinavia's leading electronics retailer
Bambuser's client, Kjell & Company is a leading electronics retailer that is using One-to-One to set the standard for customer service in Scandinavia.
The innovative company consists of hundreds of experts across the Nordics that are trained to not only know their stock well, but also their customers.
For years the brand has been regarded as a thought-leader when it comes to customer service, so it made perfect sense they wanted to elevate their relationship with their customers by using Bambuser's One-to-One solution.
"We strongly believe this evolution is an important cornerstone supporting next-generation ecommerce experiences, where the best elements of the physical and digital worlds come together."
Eric Lundberg, Kjell & Company CEO
Bambuser can help you achieve lots of different goals
One-to-One is a flexible solution that performs differently for each brand, so with your particular successes in mind, there are lots of options you need to consider when launching One-to-One. Thankfully, Bambuser's experts are here to guide you.
When it comes to the KPIs you want to achieve, Bambuser will walk you through how to use One-to-One to increase conversion, boost engagement, create happy and healthy customer relationships.
Bambuser will also help you decide on:
- Your timing setup: Should your agents be taking immediate or scheduled calls from your head office or shop floor?
- Your cost setup: Should you offer an everyday open-door policy for calls or windows of time to be more cost effective?
- Your customer focus: Should you use One-to-One to reward loyal customers or to attract new customers?
These are important questions that we can answer together with your individual needs in mind.
So, why not speak to us about booking a walk-through One-to-One session for your brand? It's time to start giving your customers the attention they want.
"2022 is incredibly exciting for brands evolving their Live Video Shopping. Our clients that offer their customers face-to-face conversations via One-to-One are smashing sales records left, right and center!"
Want to know more about our One-to-One solution? Take a look at its dedicated page that relays all it's features, capabilities and support here.
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Disclaimer
Bambuser AB published this content on 20 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 20 January 2022 16:50:02 UTC.
