Astea International Inc. and Software AG, have teamed up to offer service organizations a comprehensive, turnkey FSM and IoT solution. Astea'sAlliance Enterprise™ powered by Software AG's Cumulocity IoT platform offers service organizations a scalable platform that is easy to deploy and proven to simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction and retention. As the number of smart devices deployed in the field increases, the Internet of Things is fast becoming the cornerstone of innovative and differentiated business solutions. The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix to a more proactive and predictive business model. The turnkey solution from Astea and Software AG empowers service organizations to offer the type of proactive, outcome-based service delivery that customers demand. Service providers can immediately take advantage of real-time data across all key business operations to not only create usage-based maintenance schedules, but also to more accurately predict, and consequently prevent, equipment failures. Additionally, service organizations can lower the cost of service delivery by reducing the number of truck rolls and improving inventory utilization. Lastly, they can meet greater service level agreement commitments with fewer resources by seamlessly leveraging IoT from within their FSM platform.