Top Restaurant Technology Trends: Beyond Reservations & Wait List Optimization
November 09, 2017 at 04:44 pm
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It's not enough to assume the old, manual reservations and wait-list book that worked back in the day is still adequately serving your staff and guests. As restaurant technology continues to advance, owners and managers are finding new ways to enhance the guest experience and promote their dining establishments. Business-quality software is enabling restaurants to create a more engaging experience with each and every guest. In today's post, we uncover the latest tech trends designed to bring efficiency and guest satisfaction into the restaurant industry.
1.Web Reservations
Restaurateurs are moving toward solutions that allow guests to make reservations right on their website. In doing so, they're discovering the value of keeping the guest captive, and they're often benefiting with more reservations. With a reservations app right on the website, managers provide a full-service guest experience from the start.
2.Mobile Wait-list Management
For walk-in diners, creating a quality guest experience often begins upon arrival and translates to the host or hostess providing accurate wait times. Managing the Wait List via a mobile tablet, such as an iPad®, improves staff communication about table status and enables real-time, accurate wait times for walk-in diners. This wait-list optimization goes a long way to prevent waiting diners from walking out the door.
3.Text Messaging
Text messaging is becoming more important to guests. Unlike traditional pagers, which have multiple limitations, texting allows the guest to continue shopping while waiting for their table. Wait List apps ideally should enable a text to confirm and remind guests of their reservations, and once their table is ready. Text notifications opens communication where they're used to communicating - on their phones - making the process less painful for everyone involved.
4.Guest Personalization
Data is king and one of the most important steps to increasing guest satisfaction is delivering individualized, quality experiences. To do so often requires an understanding of the guest's preferences, special occasions, dietary restrictions and other dining habits. There are but a small number of apps that manage the guest profile data in addition to all the features outlined here. One such technology is Agilysys' own rGuest® Seat.
Earn and keep more guests with an online reservations tool that thinks like your guests, plus a wait-list and table optimization solution that works for your staff. Everybody's happy!
Agilysys Inc. published this content on 09 November 2017 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 09 November 2017 16:43:05 UTC.
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Agilysys, Inc. is a provider of hospitality software that delivers cloud-native software-as-a-service (SaaS) and on-premises solutions for hotels, resorts, cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare. The Company offers software solutions to the hospitality industry, including point-of-sale (POS), property management Systems (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. It is a developer and marketer of software-enabled solutions and services to the hospitality industry, including software solutions integrated with third-party hardware and operating systems; subscriptions and maintenance; and professional services. Its POS solutions include InfoGenesis, IG Flex, IG Kiosk, IG KDS, IG OnDemand, IG Quick Pay, IG Smart Menu, IG PanOptic Kiosk, and IG Digital Menu Board. Its PMS solutions include Agilysys LMS, Agilysys Versa, Agilysys Stay, and others.