Accenture has opened an intelligent operations center in the Niagara region that serves as the hub for its newly launched intelligent sales and customer operations business. Spanning 68,000 square-feet in downtown St. Catharines, the new “Niagara North” location is Accenture’s second in the region and the company’s third intelligent operations center in Canada, with similar sites in nearby Thorold, Ontario (“Niagara South”) and Fredericton, New Brunswick. The company plans to create an additional 100 local jobs by 2021 to support a variety of business functions such as marketing, sales, customer care and IT support. Designed with collaboration and co-creation in mind, the new center includes open areas with interactive digital surfaces, immersive demonstration space and theater seating for larger groups. New Offering Leverages Accenture’s Human-Machine Operating Engine - The newly launched intelligent sales and customer operations business offering helps organizations achieve sustainable growth by eliminating silos across marketing, sales and customer service to power consistent, relevant interactions across all touchpoints and channels within the customer lifecycle. The new offering leverages the company’s proprietary human-machine operating engine, SynOps, to deliver new user experiences across all customer touchpoints. Accenture has approximately 5,000 people in Canada, including approximately 600 in the Niagara region supporting a variety of regional and global clients. Its new intelligent operations center in Niagara is connected to a network of more than 50 delivery locations worldwide that seamlessly bring the best of the company’s investments to clients anywhere in the world.