WNS (Holdings) Limited and Mosaic Insurance announced their strategic partnership to create a future-ready operations model for underwriting and claims support, reinsurance processing, and finance and technology services. Under the multi-year partnership, WNS will leverage its deep domain expertise to build digital-first operations to improve efficiency, customer experience, and market positioning. WNS will also drive actionable insights by improving data management and embedding advanced analytics to support Mosaic?s growth in niche specialty products.

As part of the technology services solution, WNS will set up an automation Center of Excellence (CoE) to identify automation opportunities across business functions. WNS has established a multi-tower, multi-location process, including a core middle-office delivery team alongside Mosaic?s internal operations center. The partnership with WNS will enable Mosaic to continue focusing on market innovation.