On the 8th April 2017 Westpac reached a significant milestone, celebrating its 200th anniversary.
For 200 years we have helped millions of customers across Australia and New Zealand manage their finances and realise their dreams. Much has changed since our company first began but our commitment to helping our customers, communities and people to prosper and grow remains at the heart of everything we do.
WESTPAC GROUP
IN THIS REPORT 2 2017 HIGHLIGHTSSupporting customers
Supporting shareholders
Supporting employees
Supporting communities
Bringing our vision to life
2017 performance-an overview
14 Financial performance
16 Customer performance
19 Culture and reputation
19 Improving our reputation
21 Getting it right and-when we don't-putting it right
Creating a sustainable future
Preparing for a digital future
Summary
EXECUTIVE TEAM
BOARD OF DIRECTORS
REMUNERATION
FINANCIAL CALENDAR
& CONTACT DETAILS
It started with business mentoring and a loan, now Redspear Safety is looking overseas.
In our 200th year, we've given the opportunity for babies born in 2017 to get a financial head start by depositing $200 into their Westpac Bump Savings account.1
More than 800 employees like Harry Hu have taken part in Jawun secondments to support Indigenous-led organisations.
ON THE COVERBank of New South Wales employees in 1951 on the 100th anniversary of the Bank's presence in Victoria, and former commercial airline pilot Johanne Parniczky, who is a Change Director working on one of Westpac's biggest technology infrastructure programs. Read Johanne's story on page 20 and online via the website address below.
With a partnership going back 170 years, Westpac and AGL are enabling new renewable energy solutions.
You can read more about our customer stories and financial results online at 2017annualreport.westpacgroup.com.au
Westpac Banking Corporation ABN 33 007 457 141
1. Westpac Bump Savings account terms and conditions are available at www.bump.westpacgroup.com.au.
2017 ANNUAL REVIEW & SUSTAINABILITY REPORT 1
Airlie Beach farmer
Ian Peterson and his family survived Tropical Cyclone Debbie and have rebuilt their property with Westpac's support.
We're supporting Luke Terry as he sets a new cycle for social change.
Ex-pilot and now Westpac employee Johanne Parniczky has transferred her skills and is helping drive the digital revolution.
We're helping Monsta Surf take on well established surf wear companies and prove dreams really can come true.
For 23 years we've supported Wakatū Incorporation as it shares its wonderful South Island produce around the world.
AGL image: Broken Hill Solar Farm is owned by the Powering Australian Renewables Fund (PARF). Image courtesy of PARF.
2 WESTPAC GROUP
2017 HIGHLIGHTS
Image of John Harris courtesy of the collections of the State Library of NSW
Supporting
customers
Today the Westpac Group supports 13.8 million customers across its main markets. The honour of being the Bank's first official customer goes to John Harris, one of the Bank's founding Directors, who deposited £138 on the day the Bank of New South Wales opened, 8 April 1817.
CUSTOMER COMPLIMENTS
CUSTOMER COMPLAINTS
MAKING BANKING MORE ACCESSIBLE
3.5x 18% 4.5mdigitally active Australian
3.5 times as many
compliments as complaints¹
across Australian
operations
banking customers
From buying a home to starting and growing a business, we're helping customers achieve their goals.
$427bn in Australian home loans and NZ$47bn in New Zealand home loans
$487bn of customer deposits
$151bn in loans to Australian businesses and NZ$29bn in loans to New Zealand businesses
$1,068m in life insurance in-force premiums
1. Across the Australian branch network.
All dollar amounts are Australian dollars unless otherwise indicated.
All numbers are on a cash earnings basis and are for the 12 months ended 30 September 2017 unless otherwise indicated. All comparisons are against
results for the 12 months ended 30 September 2016 unless otherwise indicated.
Westpac Banking Corporation published this content on 08 November 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 08 November 2017 00:21:03 UTC.
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