Verizon Virtual Contact Center Improves Customer Experience Interactions with New Digital Solutions
VCC Enlighten XO builds smarter applications using auto-generated insights through artificial intelligence (AI) thatÃs based on actual CX conversation data
VCC SmartAssist powered by Amelia is a smart conversational AI that can resolve customer and employee issues in a more natural way According to the NICE 2022 Digital-First Customer Experience Report, 81% of customers will first try to solve their problems on their own using web search or self-service. Sold separately or as a bundle, these latest VCC digital solutions are vendor agnostic and can be bolted on top of any existing contact center solution to help address individual entry points and support the customer's complete digital journey. By empowering customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers, organizations will be better equipped to address their customersà needs with fewer transfers and callbacks.
With these latest digital solutions added to the Verizon Virtual Contact Center, organizations can meet their customers wherever they are in their digital journey. For more information, visit the Verizon Virtual Contact Center.