Cicero Inc. and Pipkins, Inc. announced that they will begin deploying Vantage Point(TM) with Cicero's desktop analytics technology to customers this September. The addition of Cicero's desktop analytics technology extends Vantage Point's data collection capabilities at the employee desktop in order to identify operational issues in contact centers as well as the back office. More importantly, it enhances Vantage Point's forecasting, scheduling, and planning functionality for enterprise-wide workforce management allowing companies to automate processes and reduce costs.