18.09.2015

Munich, 16 September 2015 - SHS VIVEON, solution provider for comprehensive customer management, is launching new solutions for marketing, sales and customer service on the market. The SHS VIVEON Marketing & Sales Solutions bring together all the data, processes and systems related to your customer relationship management. They provide companies with a comprehensive overview of their customers and enable consistent communication with customers via preferred channels, using the correct message at the right time.
 "In many companies, the responsibility for marketing and sales activities is still divided across different divisions and therefore also frequently in different systems. This means that there is no complete overview of the behaviour and requirements of customers, let alone a customer-specific overview coordinated across all divisions", explains Dr. Jörg Westermayer, Director at SHS VIVEON. "With the SHS VIVEON Marketing & Sales Solutions, we are now offering companies an attractive package of integrated solutions to overcome precisely these challenges. With these solutions, we can manage highly automated campaigns individually - even in real time. This enables companies to strengthen customer loyalty by increasing the relevance of their communication, to increase turnover and to improve the profitability of the budget used."
The SHS VIVEON Marketing & Sales Solutions can be used individually or combined depending on the requirements and expansion stage of the customer relationship management. The individual specialist solutions are Campaign, Analytics, Digital Marketing and operative CRM. The Marketing & Sales Solutions are technically and functionally integrated, thereby simplifying the process and system landscape. The solutions come with a ready-made data model and can be operated with a wide range of databases through to NoSQL databases. Big data sources, i.e. unstructured data in large volumes, can also be taken into account.
"With the launch of these solutions, we are taking an important strategic step on our path to becoming a comprehensive Customer Management solution provider with integrated solutions from a single source", adds Stefan Gilmozzi, CEO of SHS VIVEON AG. "The SHS VIVEON Marketing & Sales Solutions are based on in-depth knowledge and extensive experience from a wide range of customer projects. We use our own core technologies - like our RiskSuite - which have been tried and tested over many years, as well as future-proof, scalable big data technologies like Spark. The flexible use of the individual solutions, which can be operated either on their own or in our data centre or cloud environments, makes our solutions extremely interesting for companies from all sectors and in a wide range of sizes. In particular the high degree of scalability and the option of combining the solutions with our newly developed services, e.g. in the field of analytics, make the SHS VIVEON Marketing & Sales Solutions an attractive and competitive solution package on the market."

You can find out more at our booth at dmexco from 16 to 17 September 2015 (Hall 6 Booth B 019) or at

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