American Water announced that it has been recognized by SAP as achieving an Advanced Customer Center of Expertise (ACCOE) certification and is the first U.S. utility company to reach this benchmark. American Water utilizes SAP as its core enterprise resource planning system in enabling business integration, creating efficiencies in total cost of ownership, and, with this new certification, has achieved a higher level of quality management for operations and information technology (IT) processes that will benefit customers and the water and wastewater services they rely on each day.