Seeking to streamline operations and drive performance improvement at scale, APP selected R1 as a revenue cycle partner in 2019. After achieving immediate value from R1’s technology-driven operating model and industry expertise, APP determined R1 to be the right partner to support its long-term growth objectives and transitioned all of the revenue cycle work previously managed by three national RCM providers to R1, the largest independent, end-to-end RCM provider in hospital-based medicine.
Recognized as Best in KLAS® for Ambulatory RCM Services in the 2021 Best in KLAS: Software and Services Report, R1’s end-to-end revenue cycle model hardwires best practices and processes into its proprietary technology platform while leveraging intelligent automation, advanced data analytics and technical expertise to streamline workflows, improve efficiencies and drive superior outcomes.
R1 utilized its expertise to re-design APP’s patient financial experience, implementing mobile functionality, predictive outreach solutions and a proprietary emergency medicine billing system. Deployment of proprietary automation within R1’s built-for-purpose
R1 has substantially improved APP’s private pay collections and overall collections per visit within the first year, while reducing customer service wait times to less than 30 seconds. Additionally, as a strategic partner, R1 has supported APP’s success in navigating reimbursement changes related to the CARES act and is co-leading APP’s effort on No Surprises Act readiness.
“R1's investment in technology, combined with the unsurpassed experience and knowledge of their delivery team, has clearly separated them from other RCM vendors,” said
“This long-term partnership will provide us with a uniquely integrated revenue cycle platform that will allow us to continue to rapidly grow our business,” added
“It’s crucial for organizations like APP to work with an experienced partner that is committed to the emergency medicine market and makes necessary investments to not only deliver significant operational and financial improvements, but also provide national scalability to meet their growth needs,” said
About
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. To learn more, visit: r1rcm.com.
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