Redwood Shores, Calif. - Jan. 18, 2012
CLB is replacing a 32-year-old customer information system
(CIS) with Oracle's integrated utility platform, which
supports complete customer care, billing, credit and
collections and payment processing along with real time field
service scheduling, dispatch and communication. The project
is one of several aimed at transforming city operations over
the next five years by replacing legacy computer systems.
Project objectives include improved customer service and
convenience; increasing efficiency from meter to cash;
ability to support future Automatic Meter Reading/Advanced
Metering Infrastructure (AMR/AMI) goals; and the ability to
support flexible billing rates that support conservation
efforts.
Oracle Utilities Customer Care and Billing will provide CLB
with a complete view of customer data, helping to streamline
billing processes and enable more responsive customer
service. The city expects that the solution will also improve
customer convenience by providing e-billing and online
self-service features.
The CLB project also includes the implementation of Oracle
Utilities Mobile Workforce Management to improve
communication between customer service representatives,
dispatchers and technicians - which should boost workforce
productivity and reduce operating expenses while helping
eliminate missed appointments, service backlogs and overtime
costs.
Supporting Quotes
"We selected Oracle because our existing legacy CIS system is
inflexible and not equipped to meet our future needs. The
Oracle applications will give us a robust, integrated
solution, capable of providing the state-of-the-art features
that our residents and employees expect of a modern utility,"
said Curtis Tani, director of technology services, City of
Long Beach.
"We are pleased that City of Long Beach has selected Oracle
Utilities solutions for its CIS replacement project. The
applications will provide CLB with a 360-degree view of
customers, enabling the utility to operate more efficiently
and give customers additional information and better
service," said Rodger Smith, senior vice president and
general manager, Oracle Utilities.
Resources
About Oracle Utilities
Oracle Utilities delivers proven software applications that
help utilities of all types and sizes achieve competitive
advantage, business performance excellence and a lower total
cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network
management, work and asset management, mobile workforce
management and meter data management applications with the
capabilities of Oracle's industry-leading enterprise
applications, business intelligence tools, middleware,
database technologies, as well as servers and storage. The
software enables customers to adapt more nimbly to market
deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally,
Oracle Utilities helps utilities prepare for smart metering
and smart grid initiatives that enhance efficiency and
provide critical intelligence metrics that can help drive
more-informed energy and water usage decisions for consumers
and businesses. For more information, visit
www.oracle.com/goto/utilities.
About Oracle
Oracle engineers hardware and software to work together in
the cloud and in your data center. For more information about
Oracle (NASDAQ:ORCL), visit www.oracle.com.
About Oracle in Industries
Oracle industry solutions leverage the company's
best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time
to market, reduce costs, and gain a competitive edge.
Trademark
Oracle and Java are registered trademarks of Oracle and/or
its affiliates. Other names may be trademarks of their
respective owners.
Contact Info
distribué par![](http://docs.noodls.com/logo.asp?tnoodlid=12793410&tsourceid=24565) | Ce noodl a été diffusé par Oracle Corporation et initialement mise en ligne sur le site http://www.oracle.com. La version originale est disponible ici. Ce noodl a été distribué par noodls dans son format d'origine et sans modification sur 2012-01-18 16:11:30 PM et restera accessible depuis ce lien permanent. Cette annonce est protégée par les règles du droit d'auteur et toute autre loi applicable, et son propriétaire est seul responsable de sa véracité et de son originalité. |