CLK Enerji has selected Oracle Utilities solutions to transform and modernize its billing systems and improve service quality for its customers across all areas of its business. With the changing landscape of the Turkish energy market, new demands are being placed on the country's utilities requiring them to develop more customer-centric services and adapt their operations for the digital age. In a move designed to lower operating costs, increase accuracy and streamline its customer operations, CLK Enerji is implementing Oracle Utilities Customer Care & Billing (CC&B) and Oracle Utilities Meter Data Management (MDM) to deliver a more flexible, performing service to its growing base of energy and cost-conscious customers.

CLK Enerji serves nearly 10 million customers in Turkey and boasts an annual electricity distribution and sales strength of 46 billion kWh. With Oracle Utilities solutions, the company will build on its market-leading capabilities and deliver a new standard of excellence for energy management and customer service. The scalability features of Oracle Utilities CC&B and MDM will enable CLK Enerji to customize its billing offerings to meet the varied needs of its fast-growing customer base.

Oracle Utilities' solutions span the entire meter-to-cash process, eliminating gaps in communication, protecting revenue, and reducing manual work through automation. Energy users will be able to manage their own consumption and billing needs online while benefiting from new levels of flexibility and control. By empowering customers in this way, CLK Enerji will benefit from a lower total cost of ownership of its CIS platform.