Newgen Software Technologies Limited announced the launch of LumYn, Gen AI-powered hyper-personalization platform designed specifically for the banking sector. This innovative growth intelligence platform is set to enhance profitability and significantly improve customer experiences for banks worldwide. In the current financial landscape, customers demand personalized service and tailored solutions.

LumYn addresses this need by combining predictive intelligence with advanced conversational AI capabilities, enabling banks to build hyper-personalized understanding of each customer's need, behaviour, preferences and intent to drive deeper engagements, while ensuring data privacy and security. Key Features of LumYn: Conversational AI: Enables business users to interact with customer data (transactions, behavior, and interactions) using natural language, facilitating seamless insight generation and growth strategy development. Rapid Development: Customizable AI models tackle unique business challenges, promoting growth.

The low-code platform allows for quick iteration and refinement, ensuring rapid adaptability. Maximized Customer Lifetime Value: Strengthens customer relationships by creating behavioral segments based on spending habits and lifestyles, enabling targeted marketing campaigns. Accelerated Time-to-Market: Leverages a comprehensive library of pre-built AI models, delivering faster insights and quicker deployment, enhancing cross-sell opportunities.

Reliable and Secure AI: Ensures complete data transparency with visible modeling processes. Built on robust technologies that prioritize security and privacy, LumYn offers a trustworthy AI solution for banks.