Mimecast® Email Security with Targeted Threat Protection and Mimecast® Cloud Archive were recognized as an Emotional Footprint Champion in their respective 2021 SoftwareReviews Reports. For Emotional Footprint Reports, SoftwareReviews evaluates 27 aspects of the customer relationship using a net promoter methodology. These ratings include detailed questions on the experience of working with the vendor, creating a powerful indicator of overall user sentiment.
“The vendor relationship, what we call the Emotional Footprint, has never mattered more than during the pandemic,” said
Key findings from the reports include:
- Mimecast Cloud Archive and Mimecast Email Security were the most recommended cloud archive and secure email gateway solutions, ranking No. 1 out of nine and No. 1 out of six competitors, respectively.
Mimecast provides category-leading customer satisfaction, with customers providing overwhelmingly positive reviews, rating Cloud Archive a +96 Net Promoter Score and Email Security a +87 Net Promoter Score.- Both Mimecast Cloud Archive and Email Security received high marks for satisfaction with business value delivered, scoring 85% and 84%, respectively.
- 92% of users indicated they love Mimecast Email Security, with the solution leading the market with high scores in integrity and demonstrating altruism, trustworthiness and generosity with contract terms.
- 100% of
Mimecast clients plan to renew their Cloud Archive software. - In both categories, the company received top marks for its investment to continue to get better and help customers take actions to improve.
“Providing a high-value customer experience entails so much more than just supporting market-leading technology with superior customer service,” said
Mimecast Email Security with Targeted Threat Protection is designed to protect organizations and employees from spear-phishing, ransomware, impersonation and other targeted email attacks by combining innovative applications and policies with multiple detection engines and intelligence feeds to keep sophisticated attackers out.
In the Secure Email Gateway – Enterprise Category Report, SoftwareReviews notes, “With a continued release of new capabilities,
Mimecast Cloud Archive is built to create a secure, central repository of email, files and other content by aggregating data across multiple platforms, which makes it easier to glean long-term business insight through data archiving. According to SoftwareReviews, “Mimecast Cloud Archive has long set the industry standard for enterprise information archiving, helping to keep corporate knowledge available, protecting and preserving it, all while simplifying management and administration.”
Supporting Assets
- 2021 SoftwareReviews Secure Email Gateway – Enterprise Category Report
- 2021 SoftwareReviews Data Archiving Emotional Footprint Report
- Data Archiving Infographic
Mimecast product pages: Cloud Archive & Email Security with Targeted Threat Protection
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Twitter: @Mimecast
Blog: Cyber Resilience Insights
Press Contact
Press@Mimecast.com
603-918-6757
Investor Contact
Investors@Mimecast.com
617-393-7074
Source:
2021 GlobeNewswire, Inc., source