CenturyLink Expands its Portfolio of Voice and Real-Time Communication Services to Include CenturyLink Engage
January 06, 2020 at 02:06 pm
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CenturyLink has expanded its portfolio of voice and real-time communication services to include CenturyLink Engage. CenturyLink Engage offers: 80+ features, including advanced call routing, audio, video, Instant Messaging, file sharing collaboration and access to call centers; An option to bring user's own internet or bundle with CenturyLink internet, optimized to deliver cloud and real-time communications applications and services; and a satisfaction program that allows businesses to terminate service at any time with no early termination fees, regardless of agreement type. CenturyLink Engage includes a softphone app for PC, tablet and smartphones. IP phones are optional, and customers can bring their own compatible phones. CenturyLink Engage also provides customers with an optional online directory listing, Customer Relationship Management (CRM) integration and other add-on tools to enhance value. CenturyLink is committed to being the trusted advisor that helps companies transform their inefficient communications so they can focus on growing their business and delivering an enhanced experience to their customers. CenturyLink Engage is available to CenturyLink Channel Partner Program members as part of the voice and unified communications portfolio. CenturyLink Engage is available to business customers in all 50 states, with plans for international expansion. Customers can buy online or request sales assistance. Provisioning and support are designed to deliver optimized internet service configurations if purchased from CenturyLink.
Lumen Technologies, Inc. is a facilities-based technology and communications company. The Company provides a range of integrated products and services to its domestic and global business customers and its domestic mass markets customers. It operates through two segments: Business segment and Mass Markets segment. Its Business segment provides its products and services under four sales channels to meet the needs of its enterprise and commercial customers. Its products and services in this segment include Dark Fiber, Edge Cloud Services, Internet Protocol (IP), Managed Security Services, Software-Defined Wide Area Networks (SD WAN), Secure Access Service Edge (SASE), Optical Services, Ethernet, VPN Data Networks, Voice Services, IT Solutions and Other Legacy Services. Its Mass Markets segment provides products and services to residential and small business customers. Its products and services in this segment include Fiber Broadband, Other Broadband and Voice and Other.