LiveVox announced a partnership with CGI to integrate LiveVox's contact center platform within CGI's CACS X for collections. CACS X is CGI's next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. With this powerful new integration, CACS X customers can leverage LiveVox's CCaaS platform to create a turnkey collections, compliance, and omnichannel communications platform that makes it even easier to help consumers tackle their debt and offer pathways to recovery.

The integration between LiveVox's contact center platform and CACS X will allow banks, credit unions, and fintech organizations to: Deliver better customer experience (CX) across channels with digital messaging including SMS, email, and chat as part of blended multichannel outreach and campaigns. Improve agent efficiency and productivity through 100% data integration in and out of LiveVox Agent Workflows – offering users the ability to access and understand CACS X data. Reduce compliance risk through systems and built-in controls for the Telephone Consumer Protection Act (TCPA), Consumer Financial Protection Bureau (CFPB), and other Accounts Receivable Management (ARM) regulatory concerns.

Benefit from data integration and the ability to transfer data in and out of both platformsby enabling the use of CACS X data within the LiveVox workflow to tailor customer journeys and improve agent productivity.