Komercni banka a s : Komercní banka listens to its clients and cancels seven fees
October 31, 2014 at 10:39 am
Share
Prague, 30 October 2014 - Komerční banka has prepared changes to its price list, effective as of 1 January 2015. The latest changes are based on the philosophy that Komerční banka pursues on a long-term basis: the bank support the clients who use the KB Group's services actively, and supports the use of modern forms of communication.
Komerční banka's new price list will no longer contain seven charges about which clients have been complaining, for example, the charge for reserving funds for authorised overdraft on individuals' current accounts, the charge for failure to draw down on funds reserved at a branch, the charges for setting up or changing the authorisation for Expresní linka KB, and the charge for requests for archived account statements submitted via electronic banking.
"In the new price list we have also decided to cancel the charge for currency conversion when clients withdraw/deposit amounts in foreign currency from/in accounts denominated Czech crowns; this means that when you travel abroad you can conveniently withdraw, say, euros from your CZK account completely free of charge. We offered this benefit to clients this past summer during the tourist season, and thanks to clients' positive response, we have decided to reflect it in our price list on a permanent basis," said Mojmír Prokop, Distribution Channels and Customer Intelligence manager at KB.
Komerční banka has optimised the relevant process and therefore is able to cut the charge for hardcopy account statements sent to clients in foreign countries (from CZK 75 to 69).
"The new price list includes a slight increase by CZK 5 in the charge for account statements sent by post, reflecting the costs of this service, which have been growing for the past few years," added Mojmír Prokop.
By the latest changes in its charges, Komerční banka follows up on the good news from last year's autumn when the unique MojeOdměny [MyRewards] scheme was significantly simplified and its benefits for clients were enhanced. This enhancement met with an extremely good response on the part of the clients, and through the latest changes Komerční banka therefore wants to confirm, in particular, the stability of the trend that it has set in its pricing policy.
Clients can find the changes to Komerční banka's price list at http://www.sazebnik-kb.cz.
Komercni Banka a.s. is one of the largest Czech banking groups. Net interest income breaks down by activity as follows:
- retail bank (59.1%): sale of classic and specialized banking products and services (leasing, consumer loan, retirement funds management, insurance, etc.);
- business bank (33.1%);
- investment and market bank (5%): investment funds management, financial intermediation, etc.;
- other (2.8%).
At the end of 2021, the group had CZK 948.6 billion in current deposits and CZK 738.9 billion in current loans.
Products and services are ensured through a network of 242 branches located in Czech Republic.