Kinaxis Inc. announced that they have promoted Mike Mauger to the role of Chief Customer Success Officer. In this role, Mauger leads the global customer support, customer success, knowledge management, deployment QA and cloud services teams to work in partnership with customers to anticipate, identify and address needs proactively. Throughout his three-year tenure at Kinaxis, Mauger has been committed to understanding the performance and value expectations for all Kinaxis customers and strengthening the company's support infrastructure. To do this, Mauger has significantly grown the global customer care team worldwide and formally launched the customer success team and customer excellence programs – all committed to supporting the success of Kinaxis customers around the global.