Now Broadband Multi-Service Providers Can Assure

Customer Experience in Every Home

JDSU expands Home PM to enable multi-play service providers to extend their service assurance capabilities into every home with quicker problem resolution, more effective customer support operations, and full Quality of Service (QoS) and Quality of Experience (QoE) reporting.

Home PM provides unique benefits, giving service providers visibility to every home premise.

  • Reduce OPEX by 20% by improving customer support operations, reducing calls and call handling time to customer service centers, reducing RG/STB replacements, and significantly reducing numbers of truck rolls.
  • Improve customer experience and reduce churn by improving multi-services delivery and availability in measuring the real customer experience.
  • Increase ARPU and revenue by providing premier support services for key accounts and identifying new market opportunities with existing customers (HD IPTV, VoD, Femetocells, etc).
  • Improve dispatch with dispatch statements and root cause analysis on customer issues, enabling quicker and more accurate resolution.
  • Assure IPTV from the Headend to the Home by measuring video service quality at the headend, network degradation and customer experience with Home PM, and JDSU end-to-end video service assurance solution.
  • Simple to deploy to any access and home network with a probe less and client less Service Assurance, network agnostic supporting Broadband Forum and non standard based equipments on access networks (ADSL2+, VDSL, GPON, FTTH, HFC?) and any transport network element or IPTV middleware, etc.