Japan Post Insurance : Notice Regarding the Formulation of the Japan Post Insurance Medium-Term Management Plan (FY2021 - FY2025)

UNOFFICIAL TRANSLATION

Although Japan Post Insurance pays close attention to providing an English translation of the information disclosed in Japanese, the Japanese original prevails over the English translation in the case of any discrepancy.

May 14, 2021

Company name: JAPAN POST INSURANCE Co., Ltd.

Representative: SENDA Tetsuya, Director and President, CEO, Representative Executive Officer

Stock exchange listing: Tokyo Stock Exchange First Section (Code Number: 7181)

Notice Regarding the Formulation of the Japan Post Insurance

Medium-Term Management Plan (FY2021 - FY2025)

JAPAN POST INSURANCE Co., Ltd. (Chiyoda-ku, Tokyo; SENDA Tetsuya, Director and President, CEO, Representative Executive Officer; hereinafter, the "Company") hereby announces that it has formulated the Japan Post Insurance Medium-Term Management Plan (FY2021 - FY2025) (the "Medium-Term Management Plan") for the period from fiscal year ending March 31, 2022 to fiscal year ending March 31, 2026.

The details of the plan are as shown in the attachment.

1. Basic policy

The new Medium-Term Management Plan returns to our management philosophy of "Being a trustful partner for people, always being close at hand and endeavoring to protect their well-being," and has been formulated based on our social mission that "We will remain trusted and selected by customers, thereby protecting their lives by providing life insurance product."

In response to the solicitation quality issues surfaced in 2019 and changes in the external environment, we will aim to achieve sustainable growth by reconstructing into a company truly trusted by customers and providing insurance services that will impress our customers. To achieve these goals, we will reform into a corporate culture that allows every employee feel employee satisfaction (ES) while growing together with the company, and enhance governance.

2. Main initiatives

(1) Reconstruction

In order to regain customer's trust by thoroughly conducting customer-first business operation, we will "continue efforts aimed at regaining customers' trust" and work to "strengthen our business foundation" to improve profitability through efficient business operations while meeting the coverage needs of customers of all generations.

1. Sustainable growth
   In addition to building a system to provide services giving top priority to the customer experience value (CX)*, we will contribute to solving social challenges related to sustainability and work on promoting ESG management (contributing to solving social challenges) to achieve the SDGs and sustainable growth.
2. • Customer Experience (CX) is the value of the customer experience. The entire experience from the customer's perspective, including not only functional value such as the price and performance of products and services, but also emotional and psychological value such as the sense of satisfaction brought about through the process from before purchasing insurance policy to follow-up after purchasing.

(3)Foundations for Reconstruction and Sustainable Growth

By reforming our corporate culture and work style, we will reform our corporate culture into the one that allows each and every employee to grow with the Company while feeling a sense of fulfillment (employee satisfaction). In addition, as part of our efforts to strengthen governance and through capital policies, we will ensure soundness in business operations and achieve sustainable growth by enhancing risk sensitivity.

3. Primary targets

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Medium-Term Management Plan

(FY2021 - FY2025)

May, 2021

Agenda

１．Vision of Japan Post Insurance Basic policy and Targets

for Medium-Term Management Plan(FY2021 - FY2025)

２．Reconstruction

３．Sustainable Growth

４．Foundation of Reconstruction and Sustainable Growth

Copyright© JAPAN POST INSURANCE All Rights Reserved.

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１．Vision of Japan Post Insurance Basic policy and Targets

for Medium-Term Management Plan(FY2021 - FY2025)

２．Reconstruction

３．Sustainable Growth

４．Foundation of Reconstruction and Sustainable Growth

Copyright© JAPAN POST INSURANCE All Rights Reserved.

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