ibex announced that Michael Hallowell has joined ibex as Global Head of Sales, Strategic Verticals. Hallowell, a veteran sales leader with deep customer engagement experience in the BPO sector, will lead business development for ibex's fast growing FinTech and HealthTech verticals, reporting to Julie Casteel, CMO and Chief Strategic Accounts Officer at ibex. Prior to joining ibex, Hallowell held sales and strategic account management leadership roles at several BPO companies, including Sykes (now Sitel), Stream Global (now Concentrix), and Expert Global Solutions (now Alorica).