Investor Relations
Firm Strategy May 17th, 2024
4 Year Strategy
w w w . e c l e r x . c o m | CONFIDENTIAL | 1 |
eClerx at an Inflection point
- Impressive gross sales over last 5 years
- Industry Leading Margins
- Marquee Client List
- Great Client references
- High NPS ratings
- 3 distinct businesses with different stakeholders
- Strong team Offshore & Onshore
- Client centric problem solving culture
- Deep Domain
- Robust Delivery
- Tech enabled book of work
Opportunities
- Sharper focus on sales
- Increase risk appetite
- Improve predictability of revenue
- Add new clients & Grow existing clients
- Deliver a common and consistent market message
w w w . e c l e r x . c o m | CONFIDENTIAL | 2 |
4 year aspirations: Be in top quadrant on growth @ industry leading margins
Market Positioning
- One eClerx
- Preferred service provider for global clients across Financial Markets, Hitech, Retail and Cable & Telco
Revenue Profile
- Focus on cross selling and filling whitespaces in existing clients
- Execute multi year deals for repeatable annuity revenue
- New Logos
Value Proposition
- Productize service delivery
- Tech led business transformation & domain
People & Delivery
w w w . e c l e r x . c o m | CONFIDENTIAL | 3 |
Growth Strategy
Dominate profitable service niches across core industries
What it means | Key Capabilities Needed | ||
• | Focused approach | • | Sponsor Management |
• Utilize full share of wallet in existing | • | Strong client referencing | |
clients | • | Large Sales team | |
• | Pursue new clients and geos | • Building capabilities in adjacencies |
Advantages
- Lesser time to market to build capabilities
- Existing reference-able clients
- Deep service penetration
- Existing tech assets
Risks
- Revenue concentration across volatile industries
- Possible pricing pressure in deals
FINANCIAL MARKETS | DIGITAL | CUSTOMER OPERATIONS |
- Increase wallet share in existing clients by focussing on both run and change the bank
- Look at new buying segments for key capabilities - CLC and TLC
- Increase wallet share in existing clients
- Narrow focus on Top 4 core industries
- Hi Tech, Retail, Manufacturing, Luxury & Fashion
- Expand our core services to new industries
- Offer disruptive proposals to gain new logos/market share
- New delivery centers;
- Evaluate Near-Shore options basis client demand
Tech enabled services
- Compliance Manager: KYC managed service that utilizes cognitive technology and efficient processes to reduce cost and manage risk.
- DocIntel: Digitize complex documents for data extraction, analytics, drafting and feeding downstream systems.
- M360: Real-time insights on digital shelf, enabling e- tailers to make data-driven decisions.
- Merchandiser+: Product merchandising platform that simplifies and accelerates new product launches through GenAI infused data aggregation, product builds, and data flows.
- QA360: A GenAI powered quality evaluation platform to analyse agent behaviour, compliance adherence and conversation sentiment.
- Tech360: Predictive dialling platform to manage customer interaction journey with real-time assist capabilities for voice and chat
Top 3 Focus Areas Over The Next 4 Years
INITIATIVES
FY25
FY26 & FY27
FY28
1. STRENGTHEN SALES | 2. MINE EXISTING CLIENTS & | 3. ENHANCE OUR | |
OPERATIONS | WIN NEW LOGOS | POSITIONING | |
Optimize Sales HC & Utilization | Onboard a CRO | Onboard a CMO | |
Strengthen Sales Review & | Build adjacent capabilities | Build tech partnerships | |
Governance | Generate & win large deals (>$2MM ACV) | Establish Gen AI proposition | |
Focus on Tech Sales | Build Integrated Solutions | Leverage Analysts & Advisors | |
Investments in Sales & Marketing | Double the Pipeline | ||
Increase CXO Connects | Cross Sales | ||
Tech/Analytics Differentiation | |||
Pivot by Industry & Capabilities | Add multiple channels of lead | Feature as leaders in Analyst | |
Drive growth behaviour through | generation | rankings | |
Performance Management | Productize services | ||
Focus on sustainable growth & strong margins | Leadership Development & Succession Planning | ||
CONTINUED FOCUS ON ROBUST DELIVERY & STRONG MARGIN GOVERNANCE
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Disclaimer
eClerx Services Limited published this content on 17 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 17 May 2024 16:49:01 UTC.