Like many leading executives adapting their organizations to the digital age, Hyatt is currently leading a charge to digitally transform Liberty’s workers’ compensation business, working in concert with
“Empathy is important in any line of business, but it's extra important in workers' compensation because you're actually dealing with an employee and they see Liberty Mutual as an extension of their employer,” Hyatt explained. “Even if somebody gets hurt in their personal life, navigating medical treatment can be confusing and workers' comp adds yet more complexity.”
McCleerey focuses first on fostering confidence in her staff’s abilities and supporting their decisions and initiatives. “I give my folks the tools and vision they need to do their job and let them do it, letting them know I’ll be behind them and supporting the decisions they make,” she said. “I want everyone internally to want my people for job openings, projects, and information. If my folks are moving into different units, it’s because I’m doing my job and helping them build skills that everybody wants.”
And with her empowered team, McCleerey is having a tremendous impact within her company. She leads the formation of AIG’s data and digital workflow strategies in
“On behalf of the entire
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