Dubber Corporation Limited launched Dubber PCI Comply for Amazon Connect. Dubber PCI Comply offers any business seeking to process credit card information a cost-effective and easy to deploy cloud-native solution to achieve efficient PCI DSS compliance for any communication modality on Amazon Connect, including contact centre, voice, IVR, and chat. Dubber PCI Comply for Amazon Connect masks the contact centre environment during transactions, including agents, enabling Payment Card Industry Data Security Standard obligations and requirements to be met.

Served entirely from Amazon Web Services, Dubber PCI Comply can be used by any sized organisation globally and integrates with all payment providers. Amazon Connect supports over 10 million contact centre interactions a day and is one of AWS's fastest-growing services. How Dubber PCI Comply works: Dubber PCI Comply for Amazon Connect for the end customer enables certified security and PCI-DSS compliant payments via voice calls, chat, and cloud-based communications platforms. The customer wishes to make a payment using a credit or debit card, and the agent asks them to type in their payment card details leveraging DTMF codes using their telephone keypad.

If the customer cannot use their telephony keypad, the solution can capture the payment information by voice using speech recognition technology while still maintaining PCI compliance. The agent remains engaged with the customers and the conversation, focusing on providing an excellent customer experience. As the customer enters their card details, the agent sees asterisks in real-time on the user interface.

The card information is captured within the Dubber PCI Comply solution before passing it onto the Payment Service Provider. The agent is notified once payment has been approved or rejected. Without any payment card data to protect, businesses obligations to comply with PCI DSS are eliminated, risk reduced, without disruption to business workflows.

Dubber PCI Comply works with voice, IVR & chat. Available on the AWS Marketplace, prices start from £8.95 per user/month for PCI Comply for Connect and £11.49 per user/month for PCI Comply for Connect Plus.