Cognizant is teaming up with Nexthink to transform enterprise digital experience operations with Cognizant's WorkNEXT? platform. Under the agreement, Cognizant will apply its deep expertise in digital workplace services and its portfolio of tools with Nexthink's flagship product, Nexthink Infinity, to create a new joint offering, Cognizant WorkNEXT?

Workplace Intelligence. Designed to drive improved workplace outcomes for clients across industries, the new joint offering is positioned to deliver a "Total Experience" to clients seeking enterprise digital workplace support against traditional, transactional experience solutions and services. It also aims to provide seamless, reliable experiences across the devices, applications and connectivity provided by workplace IT to reduce operational costs and improve user productivity.

Cognizant and Nexthink together aim to transform enterprise IT support towards an intelligence-and-insights-driven posture, leveraging platform features that include: Experience observability: to measure 100 percent of real-time user end-point experience; Predictive intelligence: early detection of 80-100 percent of end-point performance degradation; User engagement: proactive notification and remediation of issues to reduce reactive support by 30-40 percent; Automated self-heal: low-code local and backend workflow automations for speedy, automatic issue resolution. As part of their joint efforts, Cognizant and Nexthink have been supporting Fortive, a provider of essential technologies for workflow solutions across a range of attractive end-markets, which has embarked on a mission to deliver compelling employee experiences by leveraging modern technology, coupled with the Fortive Business System. To bring optimal value from the WorkNEXT?

Workplace Intelligence offering, Cognizant has built seamless integrations into its technology stack, which includes WorkNEXT? AI, WorkNEXT? AR and WorkNEXT?

DigiHub. It has also built a competency on experience reliability engineering (ERE) that provides holistic digital experience reliability across client enterprise environments.