CA, Inc. : Cepra Taps Nimsoft to Deliver Scalable Remote Monitoring and Service Desk Functionality to Its Clients

Cepra Taps Nimsoft to Deliver Scalable Remote Monitoring and Service Desk Functionality to Its Clients

Integrated IT Management-as-a-Service Solution Enables Mexico-based MSP to Deliver Greater Value While Streamlining Operations and Reducing Costs

, a Mexico-based managed service provider (MSP) for desktop, network and datacenter infrastructure has deployed the multi-tenant  IT Management-as-a-Service (ITMaaS) solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities.

Cepra's Cloud Enabling & Management Services division deployed the Nimsoft solution in its NOC to enable remote monitoring of the desktop, network and datacenter infrastructure, along with integrated ticketing and service desk functions associated with that infrastructure. Delivered as a managed service, the solution minimizes the need for clients to install additional equipment or software on-premise.

"The monitoring solutions we used in the past were complicated and expensive, because they had to be installed and maintained at our client sites," said Manuel Landa, vice president for Cloud Enabling & Management Services at Cepra. "By using Nimsoft Unified Manager under our managed services model, we can reduce costs for our larger government and corporate clients and serve smaller companies that cannot afford conventional on-premise monitoring."

Nimsoft Unified Manager couples comprehensive infrastructure coverage with proven service delivery processes and structured visibility to enable continual infrastructure optimization and accelerated problem resolution.

"Legacy 'point' management solutions don't give MSPs the operational efficiency and insight they need to deliver great value to their clients," said Chris O'Malley, Nimsoft CEO.  "The integrated Nimsoft ITMaaS solution empowers MSPs, cloud providers and corporate IT departments alike to fulfill SLAs and efficiently manage services across today's complex distributed and cloud environments."

About Cepra

Cepra is a leading integrator of IT managed services and solutions with over 20 years of experience in the Mexican government and private sectors. Cepra offers one of the most comprehensive and end-to-end IT solutions in the market, that includes cloud enabling & management services, telecommunications systems, desktop management, network operations center, managed security, help desk, field support and consulting services on ITIL and Project Management. Cepra has achieved several certifications in ISO 9000:2001, ISO 20000, ISO 27000 and ITIL. For more information, visit:

About Nimsoft

Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company's Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit .

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