Arcos Dorados Holdings Inc. Implements Crew Manager Solution for Eversource Energy to Increase Completion Rates for Planned Work
May 04, 2016 at 05:17 pm
Share
Arcos Dorados Holdings Inc. has implemented its Crew Manager solution for Eversource Energy to increase completion rates for planned work. The resource management solution enables centralized crew planning that employees across the service territory can run during blue-sky days and major events. With centralized data about crews and resources, Eversource is able to operate more efficiently across 40 work centers in three states. In a work center with 25 employees working a 40-hour week, there will be a maximum of 1,000 hours of work for planning purposes. Eversource planners input desired staff hours into the plan for each work center. Using the Crew Manager SaaS solution to schedule work and the make-up of crews, the utility's adherence rates for planned work have climbed more than 10% company-wide. To boost productivity, Eversource wanted every supervisor to know how his or her peers organized and dispatched crews. In the past, one work center might assign a three-person crew to a particular kind of job that another work center handled with two lineworkers. By displaying this information in Crew Manager for all crews and managers to see, supervisors can now collaborate on how to "right-size" crews for the job. Every crew member across Eversource's system can now walk into a work center and see the same 80-inch smartboard broadcasting Crew Manager, which shows their truck, crew and work tasks for the day. Crew Manager also shows Eversource the kind of trucks its crews use on certain jobs and if they are accomplishing jobs with, say, smaller vehicles. The information helps the company decide if some equipment on the property isn't necessary, which can lead to retiring assets. In the wake of major outages, Crew Manager provides a look back at specific days, hours or minutes to see the location of crews and what they worked on. For any storm, managers can precisely determine how many crews were on the system, which increases confidence when presenting storm cost recovery information.
Arcos Dorados Holdings Inc. is a McDonald's franchisee. The Company operates or franchises over 2,140 McDonald's-branded restaurants. It divides its operations into four geographical divisions: Brazil; the Caribbean division, consisting of Aruba, Colombia, Curacao, French Guiana, Guadeloupe, Martinique, Puerto Rico, Trinidad and Tobago, the United States Virgin Islands of Saint Croix and Saint Thomas, and Venezuela; the North Latin America division (NOLAD), consisting of Costa Rica, Mexico and Panama, and the South Latin America division (SLAD), consisting of Argentina, Chile, Ecuador, Peru and Uruguay. Its menus feature over three tiers of products: entry-level options, such as its Big Pleasures, Small Prices offerings and Almuerzos Colombianos (Colombian Lunches) in Colombia; core menu options, such as the Big Mac, Happy Meal and Quarter Pounder, and premium options, such as Big Tasty or Angus premium hamburgers and chicken sandwiches and low-calorie or low-sodium products.