February 2012. The Customer Experience Executive is a newly
created role and Andrew will be a member of the Aer Lingus
Executive Team.
Most recently, Andrew served as Chief Executive of MDL
Marinas Group. Between 2005 and 2010 he served as Managing
Director and Group Board Director of Manchester Airports
Group. This group owns Manchester, East Midlands, Bournemouth
and Humberside Airports and is a profitable PLC with turnover
of £360 million and staff of in excess of 3,000. Between 2000
and 2005, Andrew served as Managing Director, Mechanical
Repair Division of Unipart Group of Companies, a privately
held group supplying automotive components, logistics and
business solutions, rail parts and procurements solutions.
Between 1987 and 2000, Andrew served in a number of senior
positions with Kodak, manufacturers of photographic products
for the consumer and industrial marketplaces.
The Customer Experience function headed by Andrew will
incorporate Aer Lingus' main customer facing teams: Inflight
Services, Ground Operations and Catering. It will also
incorporate the area of Brand & Product Management which will
act as a customer advocate and ensure that our brand
standards are being adhered to at all customer touch
points.
Christoph Mueller, Chief Executive of Aer Lingus, commented:
"We are delighted that Andrew Cornish is joining us as
Customer Experience Executive. Bringing our customer to the
centre of our decision making is paramount to creating an
organisation of 'Great Care'. The Customer Experience
Executive will represent the needs of the customer on the
Executive Team and will be responsible for ensuring that our
product proposition and delivery continue to meet the
excellent standards being achieved at present. I wish Andrew
and all of his team every success."
Ends
For further information please visit www.aerlingus.com or contact:
Investors & Analysts | |||
Declan Murphy | Aer Lingus Investor Relations | Tel: | +353 1 886 2000 |
Jonathan Neilan Media | FD K Capital Source | Tel: | +353 1 663 3686 |
Declan Kearney International Media | Aer Lingus Communications | Tel: | +353 1 886 2000 |
Victoria Palmer-Moore | Powerscourt | Tel: | +44 207 250 1446 |
vpm@powerscourt-group.com
Matthew
Fletcher Powerscourt Tel: +44 207 250 1446 matthew.fletcher@powerscourt-group.com
Sheila Gahan | Wilson Hartnell Public Relations | Tel: | +353 87 234 2409 |
Brian Bell | Wilson Hartnell Public Relations | Tel: | +353 87 243 6130 |
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18 Jan 12 - Appointment of Customer Experience Executive |