European Commission Directorate General for Ente : Shedding light on service innovation: Part 2

Scania, a Swedish-based company, is a leading manufacturer of trucks, buses and industrial and marine engines.

Scania's servitisation journey has recently moved on from 'after sales' to fleet management in which vehicles are equipped with a 'communicator' that continuously transmits data on fuel consumption, vehicle diagnostics and location. Big data analysis is used to make sure that the trucks are on the road and earning money as much as possible. Thus, Scania offers its customers a way of optimising the use of the trucks, saving costs and cutting emissions. In general, connected vehicles are found to be much more efficient than 'non-connected' vehicles.

The company has just supplied its 100,000th truck with activated connectivity and this is now included as a standard feature in Europe and in a number of major markets in Asia and Africa.

In parallel to connectivity, Driver Coaching is another important tool and this is based on sustainability principles. Through this personalised service, drivers are coached in saving fuel and driving in a style that reduces maintenance and repair costs over time.

The coaching service increases customers' profits while improving road safety and the monitoring of fuel consumption.

Remote Diagnostics and Driver Coaching are very popular and will form the basis of the company's future services. It is intended that in 2025, there should be a mix of driverless vehicles and drivers who will be better trained than ever before.