Eugene Bustria

Carilion Labs is a full-service, regionally-based laboratory system established to serve hospitals, medical groups, physician practices and other healthcare professionals. Its core business of providing accurate, timely and cost-effective laboratory services to clinicians is a testament to its commitment to customer intimacy and service excellence. Service excellence begins with its relationship with you. Its experienced staff is committed to providing you with courteous, professional service, while bringing you accurate, on-time results. Carilion Labs client service representatives are ready to provide you with customized products tailored to your needs. The quality and accuracy of the tests the firm performs is paramount in what the firm does. To ensure the highest quality, the firm measures all aspects of its business, including order entry, specimen pickup and handling, laboratory testing and result reporting. On-site, board certified pathologists oversee its quality assurance program. In addition, the tests the firm performs are documented and communicated to its clients in the form of monthly and quarterly Key Performance Exchange Reports. These reports summarize its activities and score its effectiveness with individual clients, as well as its laboratory in general in areas such as volume of tests, turnaround time, and case management. The firm is continually looking for ways to surpass current service levels. Carilion Labs is accredited by the Centers for Medicare and Medicaid Services, and is 'Accredited with Distinction' by The College of American Pathologists. Carilion Labs also holds accreditation from JCAHO. In addition, Carilion Labs' technical associates have credentials from nationally recognized laboratory certification organizations.