Support.com, Inc. which enables partners to unlock the potential of technology services, announced a technology integration with AppDirect. Through this integration, Support.com's SaaS-based Nexus(R) Service Delivery Platform and technology services are now available to AppDirect cloud service marketplace partners. With the Support.com Nexus Service Delivery Platform, companies can quickly launch comprehensive technology service programs that transform out-of-scope calls into revenue, add new service SKUs to retail assortments, and deepen customer relationships through expanded subscription offerings.

The Support.com platform includes a suite of cloud-based applications, foundation services and business analytics that enable technology service programs, and can serve as a fully integrated alternative to costly disparate systems, including service desk management, device remote control and subscription management. Support.com also provides its scalable workforce of technology specialists to deliver remote support for customers who want a turnkey solution. Support.com's Nexus Service Delivery Platform includes a robust set of Web services APIs for order management, subscription management and data synchronization.

Integrating Support.com with AppDirect enables customers to benefit from single sign-on, which allows them to create one username and password to access multiple applications, and unified billing that enables users to view and pay invoices through one centralized portal.