Nuance Communications, Inc. launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Combining decades of healthcare expertise with intelligent engagement technology trusted by 85% of the Fortune 100 companies worldwide, the advanced platform integrates and extends the capabilities of the electronic health record (EHR), customer relationship management (CRM), and Patient Access Center systems to enable healthcare provider organizations to modernize their 'digital front door' and improve clinical care. Patients are demanding the same conveniences from healthcare organizations that they enjoy from major consumer brands. A recent survey reveals that consumers are ready for digital changes such as telemedicine options (44%), digital forms and communication (41%), and touchless check-in (37%). What's more, 68% value a customized patient experience. In fact, a poor digital health experience caused more than a quarter of patients to change medical providers in 2020 — up 40% from 2019. The company's new patient engagement platform provides an array of leading capabilities and business outcomes including: Seamless, consistent and unified omnichannel experiences – Unlike competitive solutions, Nuance's technology enables healthcare organizations to deploy a single unified virtual assistant/bot platform to manage patient engagement across voice, web, mobile, messenger and smart speaker/IoT interactions. No longer do healthcare organizations need to purchase, integrate, deploy and maintain separate siloed virtual assistant/bot systems for their voice (IVR), web, mobile/SMS and smart speaker/IoT devices to deliver natural, user-friendly and high-performing patient engagement applications that patients love; Integrates and extends capabilities of core systems infrastructure – Nuance's platform integrates into and extends the capabilities of the healthcare organization's key clinical, financial, customer and telephony systems including the EHR, Patient Financial systems, CRM and patient access center (call center) telephony infrastructure. Enables more personalized and engaging experiences for patients and higher automation rates and lower costs for healthcare organizations; Provides "out-of-the-box" solutions and an advanced Do-It-Yourself (DIY) development tool – With Nuance's patient engagement platform, clients can utilize prepackaged applications that meet specific pain points around patient access, patient support, virtual care and messaging, work with Nuance to develop custom applications or use Nuance Mix to build their own DIY platform solution; Proven business outcomes – Based on more than 20 years of enterprise-class deployments with the largest brands in the world, Nuance's leading omnichannel customer engagement platform has helped companies achieve results including a 42% reduction in agent handle time, 85% first contact resolution, and greater than 50% improvement in customer satisfaction; Advanced and unified data analytics – Enables organizations to monitor, assess, and react to service performance metrics and identify improvement opportunities across channels; Runs on Microsoft Azure for high reliability, security and performance – Built on top of the Microsoft Azure HITRUST CSF-certified cloud platform.