With NetSuite, Medalcraft Mint Modernizes Traditional Manufacturing and Ordering Processes to Boost Efficiency and Cut Costs
NetSuite has enabled Medalcraft to automate the entire life cycle of its business in one single integrated SaaS solution -- from managing its online presence and governing its sales and customer service processes, to managing custom orders and configurations, guiding production, fulfilling and shipping orders, and controlling financial operations.
Medalcraft Replaces Legacy AS/400 Platform with NetSuite
For more than 60 years, Medalcraft Mint has manufactured countless die-struck commemorative medals, trophies, and other collectibles and awards. Among its high-profile clients is the Presidential Inauguration Committee, which selected Medalcraft as the producers of the official Presidential Inaugural Medallion for
Medalcraft's systems ran on a legacy AS/400 platform that had become difficult to customize and expensive for a small company to maintain. Custom orders had to be processed through a complex configurator resulting in tens of thousands of separate items. With this legacy system becoming more difficult and costly to maintain, the company decided to make a bold change, adopting a modern on-demand platform in NetSuite.
With NetSuite, Medalcraft's customer service representatives are able to process both in-stock and custom orders more quickly, using NetSuite's powerful Kits and Assemblies module to define unique items. Management has real-time visibility into the company's day-to-day activities through customizable NetSuite dashboards, and integration technology from NetSuite partner OzLink provides seamless shipping integration with all four of the company's carriers.
The company has expressed that it plans to expand its Web presence using NetSuite's e-commerce capabilities: traditionally, Medalcraft has taken phone orders from a static catalog, or engaged one-on-one with customers for custom designs. The company has indicated that its vision is to transition more of its common stock products to e-commerce, giving phone representatives more time to work closely with customers on custom designs.
Medalcraft CTO
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