MONETA Money Bank : Stanislava Hejnová appointed MONETA Group’s Client Ombudsman
September 17, 2020 at 01:25 pm
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Stanislava Hejnová appointed MONETA Group's Client Ombudsman
Prague, 10 August 2020
Stanislava Hejnová, Director of Compliance, MONETA Money Bank, was appointed MONETA Group's Client Ombudsman.
Stanislava Hejnová studied law at Masaryk University in Brno and she has been around the banking business and financial market regulation since 2008. She worked at HSBC, CSOB, and later KBC groups, especially in compliance and legal specialist roles. She specializes in capital markets and collective investments with emphasis on investor protection. Stanislava gained international experience as Head of Compliance at KBC Asset Management NV located in Belgium, where she also obtained Certified Compliance Officer qualification for Belgium.
In July 2020, she joined MONETA Money Bank as Director of Compliance responsible for ensuring that members of the MONETA Group proceed in accordance with all legal requirements and ethical standards.
In addition to Czech and English, she also speaks German and Flemish.
Client Ombudsman Client Ombudsman has been operating at our bank since 2012. Together with the Ombudsman team, the Ombudsman handles serious issues and recurring client complaints. His/her task is to find out about the real state of affairs and review the subject matter of the dispute while taking client's personal situation strongly into consideration. Client Ombudsman team also handles issues forwarded to the MONETA Group members by the Financial Arbiter or Czech National Bank. In 2019, Client Ombudsman team handled 248 individual cases.
Jan Cihlář, +420 602 447 324, jan.cihlar@beaufortcz.cz
or Media Service media@moneta.cz and www.moneta.cz
MONETA Money Bank, a.s., which is the controlling person of MONETA holding, is a leading independent Czech bank, servicing clients through its nationwide branch network. The bank has been traded on the Prime Market of Prague Stock Exchange since 2016. The bank has focused on retail and SME oriented business model with a strong position in the consumer and agriculture segments. In addition, the bank provides customers with insurance products and investment funds. MONETA serves more than 13% of the Czech population via an omni-channel distribution strategy which includes 160 branches and 550 ATMs, a market-leading digital banking platform, a call centre, auto dealers, building society and mortgage bank, brokers and leasing partners.
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Moneta Money Bank a.s. published this content on 17 September 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 17 September 2020 12:24:00 UTC
Moneta Money Bank a.s. is one of the leading financial services groups in the Czech Republic. Net sales break down by activity as follows:
- retail banking (64.2%): sales of conventional banking products and services to induviduals (current account management, consumer credit, sale of savings contracts, mortgages, car loans, home loans, leasing, credit card issuance, etc.);
- commercial banking (29.6%): sales of banking products and services to small and medium enterprises, financial and public institutions (asset funding, investments and projects, leasing, management of vehicle fleets, industrial equipment funding, etc.);
- other (6.2%): primarily investment banking and bancassurance.
At the end of 2021, the group managed CZK 285.1 billion in courrent deposits and CZK 255.6 billion in current loans.
The products and services are marketed through a network of 154 branches located in the Czech Republic.
MONETA MONEY BANK 
