WALTHAM, Mass., Jan. 24, 2012/PRNewswire/ -- Lionbridge Technologies, Inc. announced today that TMC, a global, integrated media company, has named , the company's market-leading, real-time translation technology, as 2011 Product of the Year. Customer Interaction Solutions magazine is the leading publication covering CRM, call centersteleservices since 1982.
GeoFluent is a powerful, cloud-based application that gives contact centersenterprises on-demand, quality translation within their existing customer care applications. GeoFluent integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center. As a result, GeoFluent delivers unparalleled, real-time, online customer communications that reflect each organization's brand, products, terminologyexpertise. With GeoFluent, enterprisescontact centers enjoy a number of unique featuresbenefits, including the opportunity to:
- Improve time to resolution for international customers by turning contact center agents into "global communicators" with real-time, integrated multilingual chat.
- Reduce costs of in-country support by allowing online agents to support users in multiple geographies from one location.
- Increase customer self-service with on-demand, multilingual access to Web content, such as forums, blogs, knowledge basescustomer communication.
"GeoFluent was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact centercall center technologies. GeoFluenthas demonstrated excellence, as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 yearsLionbridge GeoFluent has earned its place with this distinguished honor."
The 14th Annual Product of the Year Award winners are published in the January/February 2012issue of Customer Interaction Solutions.
"GeoFluent's selection for Customer Interaction Solutions Product of the Year underscores the value GeoFluent brings to enterprisescontact centers that are seeking new ways to improve customer engagementreduce global support costs," said Rory Cowan, CEO of Lionbridge. "With GeoFluent, enterprisescontact centers gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments. As a result, organizations can reduce global support costs through effective, real-time customer carefacilitate faster time-to-purchase through multilingual online engagement."
For more information about the Customer Interaction Solutions' 2011 Product of the Year Awards or any of the TMC media properties, please visit .
About Lionbridge
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider
of translation, developmenttesting solutions. Lionbridge
combines global resources with proven program management
methodologies to serve as an outsource partner throughout a
client's productcontent lifecycle - from development to
translation, testingmaintenance. Global organizations
rely on Lionbridge services to increase international
market share, speed adoption of global
productscontent,enhance their return on enterprise
applicationsIT system investments. Based in
Waltham, Mass., Lionbridge maintains solution
centers in 26 countriesprovides services under the
Lionbridge
About Customer Interaction Solutions
(CIS) magazine has been the voice of the call/contact
center, CRMteleservices industries. CIS magazine has helped
the industry germinate, grow, matureprosper,has served as
the leading publication in helping these industries that
have had such a positive impact on the world economy to
continue to thrive. Through a combination of
outstandingcutting-edge original editorial, industry
voices, in-depth lab reviewsthe recognition of the
innovative leaders in managementtechnology through our
highly valued awards, Customer Interaction Solutions
strives to continue to be the publication that holds the
quality bar high for the industry. Please visit for more
information.
About TMC
TMC is a global, integrated media company that helps
clients build communities in print, in person,online.
TMC publishes the , , which is read by two million unique
visitors each month, is the leading source of newsarticles
for the communicationstechnology industries. TMC is
the producer of , the world's leading B2B
communications event. In addition, TMC runs multiple
industry events: 4G Wireless Evolution; M2M Evolution;
Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to
the Web; Business Video Expo; Regulatory 2.0 Workshop;
DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp;
MSPAlliance MSPWorldmore. for a complete listingfurther
information. For more information about TMC, visit .
Lionbridge Contact:
Sara Buda
VP Corporate Communications
Lionbridge Technologies, Inc.
781-434-6190
sara.buda@lionbridge.com
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com
SOURCE Lionbridge Technologies, Inc.
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