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DOMINO'S PIZZA GROUP PLC SUSTAINABILITY REPORT 2023
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
Domino's Pizza Group plc | Sustainability Report 2023 | 2 |
WELCOME | |
TO OUR FIRST | |
SUSTAINABILITY | REPORT |
CONTENTS
OVERVIEW
- Our first sustainability report
- 2023 highlights
- Welcome from our CEO
- Setting the scene
- All about us
8 Connect the Dots
PROGRESS
- Our progress
- Our commitments
- Our priorities
- Our customers
15 Our people
- Our environment
- Our sourcing
- Our communities
GOVERNANCE
29 Our governance approach
DATA
As the leading pizza brand in the UK and Ireland, we recognise our responsibility to do business in the right way - for our colleagues, the local communities we serve, as well as for future generations.
The Domino's approach to sustainability supports our ambition to deliver a better future through food people love. It challenges us and everyone who works with our business to help us to deliver positive change. It reflects how we connect our purpose to pizza, as well as our actions to the passions of our different stakeholders.
This is our first sustainability report, where you can read more about our sustainability objectives and
how we're going to get there through our five focused sustainability pillars: giving more choice to customers; making sure our workplaces are inclusive; minimising our environmental impact; ensuring our products are responsibly sourced; and supporting our communities.
We are at the beginning of our sustainability journey and understand we have a long way to go. However, we're proud of the progress
we've made so far. We have the right | DOMINO'S PIZZA GROUP PLC |
ANNUAL REPORT & ACCOUNTS 2023 | |
intentions, solid foundations and lots of | ACCELERATING |
enthusiasm, which we believe has built | |
GROWTH | |
the groundwork for us to succeed in | |
delivering a better future through food | |
people love. | |
Read our latest Annual Report | |
32 Data and methodology
IT'S WHAT'S | |
INSIDE | THAT COUNTS |
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
Domino's Pizza Group plc | Sustainability Report 2023 | 3 |
2023 HIGHLIGHTS GIVING BEST
NUTRITION STRATEGY
developed in 2023 and to be rolled out over 2024 and beyond
LOWER | STORE |
CARBON | |
opened in Hammersmith
OUR
We've learned a lot this year. In some areas we exceeded our expectations and in others we've had to navigate some challenges. Overall,
SOLAR | RESPONSIBLE |
PANELS | MARKETING |
installed on three of our | policy published in 2023 |
Supply Chain Centres |
we feel we're laying the foundations for real progress. Here's what we're most proud of…
ALIGNING WITH BEST PRACTICE
10% OF BONUS
linked to delivery of key sustainability targets for UK Leadership Team
£1M IN DONATIONS
collected on behalf of customers, colleagues and franchise partners for our three charity partners:
Teenage Cancer Trust, Barretstown and Northern Ireland Children's Hospice
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
Domino's Pizza Group plc | Sustainability Report 2023 | 4 |
WELCOME | FROM | OUR CEO |
ANDREW | RENNIE | |
DOING BUSINESS THE RIGHT WAY
During my first six months as CEO, I've been continually inspired by the enthusiasm for sustainability across the Domino's family. To keep this momentum going, I believe it's key for me to ensure our people and our partners are equipped to achieve our collective sustainability goals.
As the leading pizza brand in the UK and Ireland, we have a responsibility to do business in the right way: operating sustainably and building a better future for generations to come. In 2022, we laid the groundwork for a comprehensive sustainability strategy, called 'Connect the Dots', helping us to prioritise, identify and understand our key challenges, such as our carbon emissions. This year, we have published our first ever sustainability report, which goes into further detail on our key focus areas: our customers, people, environment, sourcing and communities.
DRIVING PROGRESS
I've been particularly proud of the way our people | |
have got stuck into the challenges we face. Our recent | |
achievements, including the development of our carbon | |
reduction roadmap, and a Nutrition Strategy, demonstrate | |
the hard work of our people and their commitment to | |
ensuring we grow our business responsibly and | |
sustainably. We may be at the start of our journey, | |
Andrew Rennie speaking at a Domino's Franchisee event | but these are significant developments, demonstrating |
how far we have come over the past couple of years. |
ON THE HORIZON
Looking ahead, we will continue to work hard to realise our sustainability commitments across all five of our key focus areas. We must continue to ensure that sustainability is integral to our business strategy, and that we bring our people, suppliers and franchise partners along with us. Our world-class franchise partners are vital to our success both from a commercial and sustainability point of view. I'm pleased to say our interests are aligned as they want to grow their family businesses sustainably as the next generation of franchise partners come through the ranks. I'm looking forward to driving our sustainability agenda forward in my time as CEO. Together, we will continue to innovate and collaborate, and I look forward to updating you all on our progress.
"We have a responsibility to do business in the right way, operating sustainably, and building a better future for generations to come."
Andrew Rennie
Chief Executive Officer
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
We're confident that we are well-positioned to respond to the challenges and opportunities arising from the external market and customer expectations.
Domino's Pizza Group plc | Sustainability Report 2023 | 5 |
CONSUMER TASTES AND BALANCED DIETS
Our customers want to be able to make informed choices that reflect their nutritional or dietary requirements.
CLIMATE CHANGE
All businesses have a role to play in addressing climate change, reducing emissions throughout their operations and driving more sustainable practices.
FOOD SAFETY AND ALLERGEN AWARENESS
There's been an increase in allergen incidents in the past decade, particularly among children. In the UK, on average two children in every classroom, and up to three million people, now have a food allergy.
DIVERSITY EQUITY AND INCLUSION
Diversity equity and inclusion (DE&I) form essential elements of a thriving workplace, creating an environment where every individual feels valued and included. Companies are increasingly expected to show they embrace a diverse workplace to attract and retain talent.
How we're responding
With our Nutrition Strategy, we're innovating to provide balanced choices for all customers across our menu. We're focused on providing transparent nutritional information, such as labelling calories on all menus and on our Domino's app, which we completed ahead of the UK Government's deadline for mandatory calorie labelling.
How we're responding
We've committed to achieving net zero carbon emissions by 2050, a target that has been validated by the Science Based Targets initiative (SBTi). We're using technology and innovation to target energy-efficient production, as well as building a smarter, greener vehicle fleet. We're also working closely with our suppliers and franchise partners, supporting their own sustainability initiatives.
How we're responding
Allergen management is integrated within our robust Food Safety Management system, covering products manufactured by Domino's, our third-party manufacturers and raw materials. We also partner with national organisations such as the Natasha Allergy Research Foundation to combat allergen-related diseases. By training our colleagues, and making sure we label and flag all allergens appropriately, our customers can have every confidence in Domino's as a trusted brand that they can rely on for both food safety and great taste.
How we're responding
We want to ensure our teams reflect the diverse customer base we serve, franchise partners and store colleagues we work with day in-day out. To do
this we are working to actively attract and retain people with a range of backgrounds, identities, and perspectives, particularly among our senior management. We have stretching diversity, and inclusion targets, which we will achieve through a range of initiatives and training programmes.
Read more on Our customers | Read more on Our environment | Read more on Our customers | Read more on Our people |
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
US | |
ABOUT | ARE |
E | |
W | |
DOMINO'S |
Domino's is one of the best-loved
brands in the world with a reputation for taste, quality, speed and service.
We are passionate about delivering piping hot, delicious pizzas to customers. Since opening the first Domino's store in the UK in 1985, we now have 1,319 stores across the UK and Ireland and more than 35,000 team members.
In 2023 we sold more than 114 million
freshly handcrafted pizzas.
OUR STORES ACROSS THE UK AND IRELAND
NORTHERN
IRELAND
37
STORES
REPUBLIC
OF IRELAND
61
STORES
Domino's Pizza Group plc | Sustainability Report 2023 | 6 |
SCOTLAND
103
STORES
S | ||||||||||
L T | ||||||||||
A | O | |||||||||
T | R | |||||||||
O | E | |||||||||
S | ||||||||||
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N1,319 | ||||||||||
I | N | D | ||||||||
T | ||||||||||
A | ||||||||||
H | ||||||||||
E | L | |||||||||
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UK &I |
WALES
67 ENGLAND STORES 1,051
STORES
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
ABOUT | US | US |
MAKES | ||
WH | AT | |
DOMINO'S | ||
Our vision is simple. We want to be the favourite food delivery and collection brand, with pizza at our heart.
We do business the right way: our purpose of delivering a better future through food people love ensures that we operate sustainably for future generations. Having a positive impact on everyone who interacts with us, including our customers, colleagues, franchise partners, investors and the communities we serve.
DELIVERING A BETTER FUTURE
Our purpose and vision are underpinned by our evolving sustainability strategy, which works towards a future where our environmental impact is minimised, our workplaces are inclusive, and our products are responsibly sourced.
Domino's Pizza Group plc | Sustainability Report 2023 | 7 |
We're committed to driving social mobility, creating opportunities for our people to develop exciting and rewarding careers at Domino's. Constantly seeking ways to progress positive change for people and the planet, as well as being open and transparent about the progress we are making.
GUIDED BY OUR VALUES
The values we all share at Domino's drive our passion to deliver excellence every day across the business. They guide what we do and the way we respond to opportunities and challenges. By living them, every day, we grow our winning culture and deliver our purpose, creating value for all our stakeholders.
OUR PURPOSE
Delivering a better future
OUR
SUSTAINABILITY
GUIDED BY OUR VALUES
TO BRING
VALUE FOR OUR STAKEHOLDERS
through food people love
STRATEGY
We are
one team
We do the right thing
People | 15 |
See page | |
Environment |
See page 18 |
OUR VISION
To be the favourite food
CONNECT |
THE D |
OUR
SUSTAINABILITY
PROGRAMME
TS
We are
bold
We love
customers
Communities | |
See page 26 | |
Customers | |
See page 12 | |
delivery and collection brand, with pizza at our heart
Domino's UK & Ireland | |
Sustainability Programme | |
Domino's Pizza Group | plc |
We grow and win together
- Read about Our values in our latest Annual Report
Sourcing
See page 24
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
Domino's Pizza Group plc | Sustainability Report 2023 | 8 |
ABOUT US | |
NNECT | |
CO | THE DOTS |
Our sustainability strategy underpins our ambition to deliver a better future and is based around five key areas: customers, people, environment, sourcing and communities.
Each area is important; combined, they have the potential to deliver a better future. We have defined our sustainability ambition and call it 'Connect the Dots'.
MATERIALITY
To Connect the Dots, we spoke to people inside and outside of Domino's about what matters to them - including customers, colleagues, franchise partners and investors. The five material issues outlined below appeared consistently at the top of the agenda; they form the foundation of our Connect the Dots strategy, which we are continuously developing.
1. OUR CUSTOMERS
The food industry has a role to play in helping people follow a balanced diet by providing balanced options and clear nutritional information. Customers expect us to keep up with changing tastes and dietary requirements, so we need to offer more choice.
2. OUR PEOPLE
When our colleagues thrive, we thrive.
By embracing diversity equity and inclusion, we are supporting our colleagues to achieve their full potential at Domino's.
3. OUR ENVIRONMENT
We want to protect the planet by reducing our impact on the environment as much as we can, especially when it comes to waste and carbon emissions.
4. OUR SOURCING
It's not just our own business that we want to be sustainable. We are also working closely with our suppliers to do the right thing and ensure all animals throughout our supply chain are treated humanely.
5. OUR COMMUNITIES
Domino's would be nothing without the communities we serve. We aim to be a positive presence wherever we do business.
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
PROGRESS
MAKING
As we work towards achieving our sustainability goals, we are keeping ourselves accountable and our stakeholders up to date on the progress we are making.
Domino's Pizza Group plc | Sustainability Report 2023 | 9 |
STRIDES | |
WE | GOT THIS! |
... |
OVERVIEW | PROGRESS | GOVERNANCE | DATA |
Domino's Pizza Group plc | Sustainability Report 2023 | 10 |
Sustainability is a journey we are all on together. We're still in the early stages, committed to delivering against our sustainability goals, growing our business responsibly and striving to achieve our purpose to deliver a better future through food people love.
By doing this, all of our stakeholders will benefit: from customers to colleagues, from franchise partners to the communities we operate in.
OUR COMMITMENTS
1. OUR CUSTOMERS | 2. OUR PEOPLE | 3. OUR ENVIRONMENT | 4. OUR SOURCING | 5. OUR COMMUNITIES |
We'll give our customers more choice, | We're working to attract and retain | We want to reduce our impact on | All animals used in our supply chain should | We will continue to rally behind our |
so their dietary requirements are met, | colleagues with a range of backgrounds, | the environment by recycling more, | always be well treated and we're working | charity partners to help raise funds for |
and they're empowered to make | identities and perspectives. | wasting less, using more sustainable | to remove risk of exploitation or human | those in need. |
informed decisions. | materials and reaching net zero by 2050. | rights violations within our supply chain. |
BALANCED CHOICES
2031 ambition
Develop further balanced innovations
for our menu and highlight balanced options to customers.
Reformulate our menu to reduce saturated fat, sugar and salt without compromising on flavour.
Read more in Our customers
DIVERSITY EQUITY & INCLUSION
2031 ambition
Ensure the Domino's network of colleagues reflects the diverse communities and customers we serve.
Read more in Our people
NET ZERO/EMISSIONS | ANIMAL WELFARE | CHARITIES |
2050 ambition | 2031 ambition | Continued ambition |
Reduce our carbon emissions to reach | Maintain industry best practice animal | Raise £1 million per year for our National |
net zero. | welfare standards aligned to BBFAW level 3. | Charity Partners. |
Read more in Our environment: emissions | Read more in Our sourcing | Support colleagues throughout the Domino's |
network with the Partners Foundation. | ||
Read more in Our communities | ||
FOOD AND PACKAGING WASTE | MODERN SLAVERY |
2031 ambition
Maximise recycled material or sustainably sourced material in customer packaging.
Maximise closed-loop recycling of packaging coming into supply chain centres and the recyclability of customer packaging.
Minimise food waste and redistribute or repurpose all unavoidable waste.
2031 ambition
Remove risk of exploitation and maintain safe working environment in operations.
Read more in Our sourcing
Read more in Our environment: packaging
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Disclaimer
Domino's Pizza Group plc published this content on 25 April 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 April 2024 12:43:09 UTC.