CDK Global, Inc. announced a comprehensive and enhanced service model – Customer Success – designed to help dealers operate more effectively and build stronger relationships with customers while leveraging data to drive business improvements. The new customer-centric service model includes the addition of a specialized organization dedicated to dealer success, technology to provide insights for better decision making and expanded service hours. In addition to the existing CDK global dealer service team, the core of the new model is deployment of a dedicated team of Customer Success Advocates and Performance Management Team. This entire team is committed to helping dealers optimize the use of their CDK-provided systems to obtain better business results. The charter of these Customer Success Advocates is to proactively work with dealers at every step of the customer relationship, aligning to their business priorities and helping unlock more value for the dealer. Along with this enhanced customer-centric dealer service model and larger service team, CDK is launching a new Customer Success Dashboard which will link dealer business priorities and performance KPIs to adoption, service and system usage information. With proactive and expert help from a dedicated Customer Success Advocate, a dealer can know quickly where to focus efforts and personnel to fully unlock the value of their existing dealer systems to achieve business results. With the new Customer Success model, CDK has expanded its support hours to align with dealer hours, including weekends and most holidays. Now, dealers can connect with the CDK service team any day of the week and during expanded business hours. The new expanded service delivery model with Customer Success Advocates and the Customer Success Dashboard will be provided as part of the CDK customer relationship; there will be no added charge for these services. While it is currently being piloted by several dealers, a full rollout of this enhanced dealer service model will begin in mid-year and continue in a phased approach until all of CDK dealer customers are served by the model.