Atmos Energy : Urges Natural Gas Safety After Severe Weather

DALLAS - May 29, 2024 - The safety of the public, our employees, and our system is Atmos Energy's highest priority. Following recent severe weather, Atmos Energy's highly trained technicians continue monitor the weather and respond to any natural gas emergencies. 

Please observe the following steps to keep you and your family safe: 

• Natural gas distribution pipelines are mostly underground but can be damaged by uprooted trees and shifted foundations. After a storm, call 811 to have the location of underground utility lines marked, as gas service lines could become tangled.

• Know where your natural gas meter is located. Make sure it's visible and free of trash and debris. Mechanical equipment used to clean up after a storm may damage the meter if it is hidden.

• If flooding occurs and gas appliances are underwater, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection.

• During a natural disaster or severe weather event DO NOT turn off natural gas at the meter, even if evacuations are issued.

• If you think you smell gas, immediately leave the affected area, and from a safe distance call 911 or Atmos Energy's 24-hour emergency response line at 866.322.8667.

• NEVER try to find the source of a gas leak.

• DO NOT use a mobile phone or anything that might cause a spark, such as a generator.

• If a natural gas meter is damaged or a gas line is exposed, immediately leave the area and call the Atmos Energy 24-hour emergency response line at 866.322.8667.

Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company's customer service number at 888.286.6700. Service will be restored as quickly as possible once the area is deemed safe.