FOR IMMEDIATE RELEASE Susan Turcmanovich Pennsylvania American Water T: 570-830-6520

Pager: 888-441-2138 susan.turcmanovich@amwater.com

PENNSYLVANIA AMERICAN WATER WARNS RESIDENTS TO GUARD AGAINST IMPOSTERS WILKES-BARRE, Pa. (January 17, 2013) - Pennsylvania American Water today is alerting customers to be aware of imposters posing as company or municipal employees to gain entry to their homes. On Thursday, an individual claiming to represent Pennsylvania American Water approached a Wilkes-Barre customer at her residence under the guise of checking her water lines. The incident has been reported to local police.

The company reminds customers that all Pennsylvania American Water service personnel wear uniforms, drive company-branded vehicles and wear photo identification badges with the company's logo. Customers are urged to take time to examine the photo identification tag whenever a Pennsylvania American Water employee arrives at their home or business. The company does not accept payment at a customer's house or business.
Pennsylvania American Water is committed to safety for its employees and customers. If a utility worker comes to your home and you are not expecting them, do not let them into your home without proper identification. Residents with any suspicions or questions about service personnel representing Pennsylvania American Water should call the customer service center at 1-800-565-7292.
Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately
2.2 million people. Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to an estimated
15 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting www.amwater.com.
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