American Water Works Co., Inc. : Illinois American Water Assists More than 1,000 Customers in 2012 through the H2O Help to Others Program

Jan. 29, 2013 Karen Cotton
309-566-4126 [e-mail]

Illinois American Water Assists More than 1,000 Customers in 2012 through the H2O Help to Others Program Belleville, Ill., (Jan. 29, 2013) - In a partnership between Illinois American Water and the Salvation Army, more than 1,000 Illinois American Water residential customers throughout Illinois received financial assistance in

2012 to help with payment of their water bills. The support came through the company's customer assistance
program, H2O Help to Others, which is administered for the company by the Salvation Army.
The customer assistance program, which originated in 1996, is supported by the company and Illinois American Water customers who can voluntary make contributions on their monthly water bill. In 2012, around $140,000 was disbursed to Illinois American Water customers who met the Salvation Army's criteria. Information regarding the program and how to donate to it is included in Illinois American Water customers' bills.
"Our H2O Help to Others program plays an important role in our customer's lives who need assistance," said Karla Olson Teasley, president of Illinois American Water. "We understand challenges may arise for our customers, especially in today's challenging economy. I want to thank our customers who voluntarily give to this program every month. They are making a difference."
For information regarding additional water bill payment assistance programs or to learn more about payment plan options visit the company's Web site at www.illinoisamwater.com.

About Illinois American Water

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to more than 1.2 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.
Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in more than
30 states, as well as parts of Canada. More information can be found by visiting www.amwater.com.
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