Sitel, a leading global customer care provider, today announced it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company.
Sitel was among the leading providers in the Breakthrough 10 Sourcing Standouts category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the ISG Global Outsourcing Index. Now in its 49th consecutive quarter, the ISG Outsourcing Index provides an independent quarterly review of the latest sourcing industry data and trends for enterprises, service providers, analysts and the media.
“We appreciate the recognition from ISG for our continued growth in fulfilling the demand for outstanding customer experiences via multiple channels,” said Sitel’s EVP, Chief Marketing & Infrastructure Officer, Sean Erickson. “The acknowledgement as a Top 10 market leader is a direct result of our commitment to deliver predictable and measurable return on investment for our clients. We look forward to further success in 2015 delivering strategic service and product offerings that build customer loyalty, increase sales and improve efficiency for our worldwide clients.”
Sitel’s market growth in 2014 was highlighted by new and expanded business in the Communications, Financial Services, Retail and Manufacturing/Consumer Electronics sectors. The company has earned a reputation for delivering superior customer experiences with excellence in implementing strategies that create value for brands and end users alike. In the past 12 months, Sitel also doubled the size of its Global Sitel Work@Home Solutions™ operations. The company also continues to receive praise from customers, analysts, journalists and elected officials for its success in stimulating economic growth and creating jobs.
“For more than a decade, the ISG Outsourcing Index has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance,” said Paul Reynolds, chief research officer of ISG. “Sitel continues to establish itself as a leading and growing player in the global market for customer care services, based on its volume of business in relation to other industry providers.”
About Information Services Group
Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience and global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 850 employees and operates in 21 countries. For additional information, visit www.isg-one.com.
About Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
Sitel’s inclusion in the ISG Outsourcing Index is based on data the company submits to ISG each quarter.
