IGEM Institution of Gas Engineers and Manage : 'Big Six' energy firms all rank bottom of customer satisfaction league table, says Which?

Wednesday, January 17, 2018

The Big Six energy companies have all ranked in the bottom 10 of an annual customer satisfaction survey as consumers turned to medium and small suppliers.

However, some small suppliers are showing signs of 'growing pains', with Extra Energy and Spark Energy joining Npower at the bottom of the Which? customer satisfaction survey.

Utility Warehouse, Flow Energy, Octopus Energy, PFP Energy and Utilita took the top five spots based on a poll of almost 9,0000 people.

Scottish Power and British Gas took joint 26th position, below SSE at 24 and EDF and E.On in joint 22nd position.

The survey found only a third (32 per cent) of customers with the Big Six are very satisfied on average, compared with 52 per cent for medium-sized suppliers and 45 per cent for smaller suppliers.

Customers of medium-sized energy firms are also most likely to rank their supplier as excellent for value for money, the clarity and accuracy of bills and phone customer service.

Which? made just one energy company a 'recommended provider' this year - the small supplier Octopus Energy.

It found customers with the Big Six on a standard variable tariff could save up to £333 a year by moving to the cheapest dual fuel deal on the market.

Alex Neill, Which? managing director of home products and services, said: 'Energy customers shouldn't tolerate shoddy service, sky-high prices or failure to resolve complaints.

'Once again our survey shows many of the biggest energy companies languishing at the bottom of the table, with some small suppliers showing signs of growing pains.

Read the full story at The Independent