Bill Walsh

Helpstream is the first company in the world to deliver a truly social customer service and relationship management system. Its products are for companies that need more effective ways to service their customers and build outstanding customer relationships. Helpstream enables companies to stop deflecting and start engaging with their customers like never before. Helpstream is designed and developed by a team of experienced professionals with extensive experience in customer service and relationship management solutions. They set out to build a product that would deliver orders of magnitude improvements in service effectiveness and customer satisfaction. They wound up with a set of products that represent a whole new way of thinking about Customer Relationship Management (CRM). Unlike sales-focused CRM systems, Helpstream is built specifically for Web-driven customer service and support. What's the difference? Most CRM systems in place today are centered on process management, and the only relationships being managed effectively are the relationships between sales representatives and their quotas. They came to the conclusion that companies need to leave behind the illusion of managing customers and instead engage customers on their own terms, as members of a large, vibrant, and self-supporting community. Through the extensive use of social Web technologies deeply integrated with modern customer service and collaboration processes and workflows, Helpstream changes the way companies are able to interact with their customers. Helpstream centers customer interaction not on issue resolution, but on the customer. It connects customers with information, with each other, and it drives effective customer engagement across all business functions. Perhaps most important, Helpstream gives you an opportunity to participate in the conversation, generate positive word of mouth, and extend your brand to include exceptional service. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as an integrated complement to existing systems or completely replace what you're using today. Helpstream has over 100 customers in various industries including high tech, government, healthcare, financial- and professional-services. Helpstream is a private, venture capital-backed company headquartered in Mountain View, California.

Harbor Payments, Inc. provides electronic payment products. The company was founded by Ashish Bahl, Mark E. Hawn, Nandan Sheth and on January 19, 2000 and is headquartered in Atlanta, GA.

Octane Software, Inc. previously engaged in providing Internet Relationship Management (IRM) applications and infrastructure focused on helping e-businesses build customer relationships. Octane's application, iCare was used for managing customer interactions across communication channels including phone, fax, email, web self-service, interactive chat, etc. Octane Software was headquartered in San Mateo, CA

Epiphany, Inc. used to develop customer relationship software (CRM). It was providing solutions that are deployed to increase profitability at consumer-oriented companies. The company used to analyze large volumes of customer data to optimize marketing campaigns and customer interactions. Epiphany was located in San Mateo, CA.

Open Harbor’s first-and-only suite of integrated trade services creates a unified view for companies and their partners to manage the complexity of international trade operations in real-time. Unlike existing solutions whose U.S.-centric and non-integrated approaches limit the potential benefits of global trade automation, Open Harbor’s industrial-strength solution, delivered via the Web, is unique in its ability to support trade from and to any country