Anthony Nemelka

Helpstream is the first company in the world to deliver a truly social customer service and relationship management system. Its products are for companies that need more effective ways to service their customers and build outstanding customer relationships. Helpstream enables companies to stop deflecting and start engaging with their customers like never before. Helpstream is designed and developed by a team of experienced professionals with extensive experience in customer service and relationship management solutions. They set out to build a product that would deliver orders of magnitude improvements in service effectiveness and customer satisfaction. They wound up with a set of products that represent a whole new way of thinking about Customer Relationship Management (CRM). Unlike sales-focused CRM systems, Helpstream is built specifically for Web-driven customer service and support. What's the difference? Most CRM systems in place today are centered on process management, and the only relationships being managed effectively are the relationships between sales representatives and their quotas. They came to the conclusion that companies need to leave behind the illusion of managing customers and instead engage customers on their own terms, as members of a large, vibrant, and self-supporting community. Through the extensive use of social Web technologies deeply integrated with modern customer service and collaboration processes and workflows, Helpstream changes the way companies are able to interact with their customers. Helpstream centers customer interaction not on issue resolution, but on the customer. It connects customers with information, with each other, and it drives effective customer engagement across all business functions. Perhaps most important, Helpstream gives you an opportunity to participate in the conversation, generate positive word of mouth, and extend your brand to include exceptional service. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as an integrated complement to existing systems or completely replace what you're using today. Helpstream has over 100 customers in various industries including high tech, government, healthcare, financial- and professional-services. Helpstream is a private, venture capital-backed company headquartered in Mountain View, California.

Epiphany, Inc. used to develop customer relationship software (CRM). It was providing solutions that are deployed to increase profitability at consumer-oriented companies. The company used to analyze large volumes of customer data to optimize marketing campaigns and customer interactions. Epiphany was located in San Mateo, CA.

PeopleSoft, Inc. provides enterprise software that ties together back-office applications and databases. Its software addresses such tasks as accounting, human resources management and supply chain management. PeopleSoft has expanded its product lines to include vertical applications for manufacturing firms and government agencies. In late 2003 Oracle launched a hostile attempt to purchase PeopleSoft, which ultimately agreed to be purchased for $10.3 billion in December 2004. Oracle completed the acquisition of the company in January 2005. PeopleSoft is located in Redwood Shores, CA.

Teleplace, Inc. (California) provides application collaboration software solutions. It offers an online application collaboration environment which helps enterprises to manage data-intensive projects and operations across multiple locations; and a virtual training environment for formal and informal training. The company was founded by Greg Nuyens in December 2005 and is headquartered Redwood City, CA.

Badgeville, Inc. develops business gamification solutionS. It offers customer engagement, channel motivation, employee collaboration, performance management, learning and development, security and compliance, and digital transformation solutions. The company was founded by Kris Duggan in September 2010 and is headquartered in Dublin, CA.

Socialtext, Inc. provides enterprise social software solutions. The firm’s enterprise social software platform allows employees to share expertise and speed workflows. The company was founded by Edward M. Vielmetti, Adina Levin, Ross Mayfield and Peter Kaminski in December 2002 and is headquartered in Palo Alto, CA.

Marketo, Inc. engages in the provision of digital marketing platform. Its products include marketing automation, account-based marketing, email, mobile, social, digital ads, web, marketing analytics, content, and market sales engage. It also offers lead management, email marketing, consumer marketing, customer base marketing, and mobile marketing solutions. The company was founded by Phillip M. Fernandez, Jonathan Miller, and David Morandi on January 20, 2006 and is headquartered in Sa n Mateo, CA.