ibex announced the launch of Wave iX Translate, which breaks through the language barrier to enable real-time customer conversations and interactions in more than 150 languages, without requiring native speakers. Leveraging Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding both parties. With Wave iX Translate, businesses can overcome language barriers and adapt to local accents and nuances, and deliver an enhanced customer experience.

This elevated experience helps to cultivate deeper connections with customers. With ibex?s Wave iX Translate, auto-replies cut the process time in half and give helpful suggestions to resolve customer concerns. This allows for a faster interaction and enables agents to handle all language calls and chats more effectively and efficiently.

It also saves the full text transcript from each conversation, allowing for seamless performance monitoring and insights gathering across all voice and chat interactions. Wave iX Translate is one of the revolutionary AI-driven digital-first customer experience and employee experience solutions that make up the ibex Wave iX suite. ibex Wave iX, which includes three key solution sets?AgentAI, CustomerAI, and InsightsAI, uses the latest in GenAI to enable the next generation of AI and agent-assisted CX.