ServiceNow, Inc. announced an expansion of the strategic relationship with Equinix. The proposed new offerings ServiceNow and Equinix plan to develop are intended to give end-to-end visibility and intelligent insights across the entire enterprise IT stack, including data center infrastructure through ServiceNow?s AI-first platform. Organizations are contending with increased costs, resource constraints, and poor visibility across an increasingly complex hybrid infrastructure spanning public and private clouds, geographically diverse locations, and multiple application environments.

Combining Equinix?s best-in-class International Business Exchange? (IBX®) data center services with ServiceNow generative AI-enabled technology workflows, IT teams will have a complete and comprehensive view of data center, digital infrastructure, and applications. On a single platform, users can remotely monitor operations in real-time, quickly address incidents, deploy technical support, and manage capacity planning globally.

Through Service Bridge, ServiceNow and Equinix will work to integrate ServiceNow Technology Provider Service Management (TPSM), Order Management (OM) and IT Operations Management (ITOM) solutions with Equinix Customer Portal and Equinix Data Center Services workflows. Users will also have the option to layer Now Assist, ServiceNow?s generative AI capabilities, on top of TPSM and ITOM solutions to summarize incident information for IT service teams, allowing them to propose quicker resolutions and investigate alerts more effectively. The ServiceNow - Equinix offerings are expected to be available to customers in early 2025.